Service Coordinator

FM Search & Select Ltd; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Job summary

FM Search & Select Ltd is recruiting an experienced Service Coordinator for an Edinburgh-based client in the Facilities Management sector. You will coordinate engineers, manage maintenance requests, and ensure jobs are completed on time across Housing Association contracts.

The role offers a Monday–Friday, 8:00am–4:30pm schedule with a salary up to £28,000 DOE and permanent, full-time employment. Strong organisational and customer service skills are essential to succeed in this busy environment.

Qualifications

• Previous Service Coordinator / Helpdesk / Planner experience.
• FM, Building Services, Housing or Maintenance experience preferred.
• Confident coordinating engineers and managing busy workloads.
• Strong administration and organisational skills.
• Excellent telephone manner and customer service skills.
• Comfortable working in a fast-paced environment.
• Good IT and system skills.

Responsibilities

• Handling incoming maintenance and repair requests
• Scheduling and coordinating engineers across multiple sites
• Raising and allocating reactive and planned maintenance jobs
• Managing engineer diaries and workloads
• Supporting Housing Association maintenance contracts
• Updating CAFM/internal systems with job information and progress
• Liaising with tenants, clients, engineers and subcontractors
• Monitoring jobs against SLAs and chasing outstanding works
• Ensuring job records and documentation are accurate and up to date
• Providing excellent customer service throughout the maintenance process

Skills

Excellent communication

Customer service

IT skills

Organisational skills

Tools

CAFM systems

Job description

Service Coordinator

Location: Edinburgh. Salary: Up to £28,000 DOE. Hours: Monday - Friday 8:00am - 4:30pm. Employment: Full-time | Permanent.

We're recruiting for an experienced Service Coordinator to join an established Facilities Management and Building Services business in Edinburgh.

This is a busy, varied role supporting the delivery of maintenance services across Housing Association contracts, coordinating engineers and ensuring jobs are completed efficiently and within agreed timescales.

The Role

• Handling incoming maintenance and repair requests
• Scheduling and coordinating engineers across multiple sites
• Raising and allocating reactive and planned maintenance jobs
• Managing engineer diaries and workloads
• Supporting Housing Association maintenance contracts
• Updating CAFM/internal systems with job information and progress
• Liaising with tenants, clients, engineers and subcontractors
• Monitoring jobs against SLAs and chasing outstanding works
• Ensuring job records and documentation are accurate and up to date
• Providing excellent customer service throughout the maintenance process

What We're Looking For

• Previous Service Coordinator / Helpdesk / Planner experience
• FM, Building Services, Housing or Maintenance experience preferred
• Confident coordinating engineers and managing busy workloads
• Strong administration and organisational skills
• Excellent telephone manner and customer service skills
• Comfortable working in a fast-paced environment
• Good IT and system skills

What's on Offer?

• Salary up to £28,000 DOE
• Monday to Friday - 8:00am to 4:30pm
• Edinburgh based
• Permanent, full-time position
• Established Housing Association contracts
• Opportunity to join an established Facilities Management business