Service Coordinator

FM Search & Select Ltd; Glasgow; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

37.5-hour week

Friendly team

Job summary

FM Search & Select Ltd is recruiting a Service Coordinator for a growing engineering business in Glasgow to join a busy team. You will act as the first point of contact for customers, engineers and subcontractors, coordinating reactive maintenance, PPM and quoted works, ensuring tasks are completed on time.

The role offers a salary up to £35,000 DOE, a 37.5-hour week, and a supportive environment where organisation and clear communication are key to delivering excellent customer service and

Qualifications

• Previous experience in a Service Coordinator or similar role.
• Experience in a busy, fast-paced environment.
• Excellent communication and organisational skills.
• Good Microsoft Office skills, particularly Outlook and Excel.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Coordinate and schedule reactive, PPM and quoted maintenance works.
• Act as the first point of contact for customers, engineers and subcontractors.
• Allocate engineers based on location, skill set and availability.
• Monitor job progress and update schedules where required.
• Raise purchase orders for subcontractors and obtain ETAs and job updates.
• Update and close completed jobs.
• Manage customer enquiries and provide regular progress updates.
• Prepare work instructions, service documentation and reports.
• Support the Project Manager with project administration, quotations and purchase orders.
• Carry out job costing and invoicing.
• Coordinate parts, access arrangements and engineer documentation.
• Maintain accurate service records and customer information.

Skills

Service coordination experience

Organisational skills

Communication skills

Multitasking

Education

Experience in engineering or facilities management environment

Tools

Microsoft Excel

Outlook

CAFM systems

Job description

Service Coordinator

Baillieston, Glasgow

Up to £35,000 DOE

37.5 Hours Per Week

Monday - Thursday: 8:00am - 4:30pm | Friday: 8:00am - 2:00pm

We're working with a growing engineering business to recruit an experienced Service Coordinator to join their friendly and supportive team.

This is a fantastic opportunity for someone who enjoys working in a busy, fast-paced environment and thrives on keeping engineers, customers and jobs organised. You'll play a key role in ensuring the smooth day-to-day running of the service department while delivering an excellent customer experience.

The Role

As the first point of contact for customers, engineers and subcontractors, you'll be responsible for coordinating reactive maintenance, planned preventative maintenance (PPM) and quoted works, ensuring all jobs are completed efficiently and within agreed timescales.

Key Responsibilities

• Coordinate and schedule reactive, PPM and quoted maintenance works.
• Act as the first point of contact for customers, engineers and subcontractors.
• Allocate engineers based on location, skill set and availability.
• Monitor job progress and update schedules where required.
• Raise purchase orders for subcontractors and obtain ETAs and job updates.
• Update and close completed jobs.
• Manage customer enquiries and provide regular progress updates.
• Prepare work instructions, service documentation and reports.
• Support the Project Manager with project administration, quotations and purchase orders.
• Carry out job costing and invoicing.
• Coordinate parts, access arrangements and engineer documentation.
• Maintain accurate service records and customer information.

About You

We're looking for someone who is organised, proactive and enjoys working as part of a close-knit team.

Essential

• Previous experience in a Service Coordinator or similar role.
• Experience working within a busy, fast-paced environment.
• Excellent communication and organisational skills.
• High attention to detail.
• Good Microsoft Office skills, particularly Outlook and Excel.
• Ability to work independently and manage multiple priorities.

Desirable

• Previous experience within an engineering or Facilities Management environment.
• Experience working within a small business.
• Experience using service management or CAFM systems.

What's on Offer?

• Salary up to £35,000 DOE
• 37.5-hour working week
• Monday to Thursday, 8:00am - 4:30pm
• Friday finish at 2:00pm
• Supportive, close-knit team
• Varied and fast-paced role
• Long-term career opportunity