Service Coordinator

DD; Stirling; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a leading company providing administrative and customer service support in the dental sector. This full-time role involves coordinating requests and managing customer relationships, ensuring timely service delivery. Ideal candidates are proactive, detail-oriented, and possess excellent communication skills. Enjoy a range of benefits including enhanced holiday entitlement and a performance-related bonus.

Benefits

Discretionary company performance-related bonus

Comprehensive discount portal

SmartPay loan scheme

Enhanced holiday entitlement

Additional day off for birthday

Ability to purchase additional annual leave

Company Pension scheme

Company sick pay

Mental health support services

Free parking on site

Qualifications

• Proven customer service or call-handling experience required.

Responsibilities

• Answering emails and calls from dental customers and suppliers.
• Scheduling planned maintenance service work.
• Managing multiple inboxes and ensuring systems are up to date.

Skills

Communication

Organisational Skills

Attention to Detail

Job description

3 days ago Be among the first 25 applicants

This range is provided by DD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our dental engineers and equipment requests are coordinated in a timely manner. No two days are the same in these fast paced roles! So we need individuals who have a keen eye for detail, excellent communication skills and enjoy working in a collaborative environment.

Main Duties & Responsibilities

1. Answering emails and inbound/outbound calls from our dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
2. Providing efficient time and geographical management to the engineer’s scheduling diary.
3. Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
4. Liaising with teams to arrange deliveries and the installation of dental equipment.
5. Assisting with the invoicing process, ensuring quotations are raised in an efficient manner and resolving any key client issues or complaints.
6. Managing multiple inboxes, providing timelines to customers, and ensuring multiple systems are maintained and kept up to date with relevant information.
7. Being commercially driven, working to service group KPI targets in terms of revenue, attendance to breakdowns, and communication levels to customers.
8. Being the first point of contact for engineering support to our customers on incoming phone calls.
9. Raising breakdown cases on the Microsoft CRM Field One system, assigning to an engineer, and keeping the customer updated. Following any customer enquiry through to conclusion.
10. Building customer and supplier relationships and providing quality care and customer and supplier satisfaction.
11. Responding knowledgeably to questions or queries from existing and future customers on our product and service offering.
12. Ensuring the customer is provided with all documentation and reports following an engineer visit to remain compliant for inspections.

What we offer:

• Discretionary company performance-related bonus.
• Comprehensive discount portal including gym memberships, shopping savings, and days out.
• SmartPay loan scheme — with the added bonus of no interest being applied.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Additional day off to celebrate your BIRTHDAY!
• Ability to purchase additional annual leave.
• Company Pension scheme.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Mental health support services and a virtual GP service.
• Free parking on site.

Who are DD?

DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our scheduling team is full of energy, with a passion for what they do. So it’s key that you have proven customer service or call-handling experience and are keen to be part of a collaborative team.

Given the location of this office, it is essential that you have access to your own transport.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Wholesale and Medical Equipment Manufacturing