Customer Service Coordinator

TN United Kingdom; Livingston; On-site; GBP 29,000; Full time

Job summary

A leading provider in their industry is seeking a Customer Service Coordinator in Livingston. The role involves managing customer orders, responding to inquiries, and collaborating with teams to ensure customer satisfaction. This is an exciting opportunity to join a dynamic team focused on innovation and excellence in customer service.

Benefits

Professional Development Opportunities

Supportive Team Environment

Health and Safety Focused Workplace

Qualifications

• Proven experience in customer service roles.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage and monitor orders to ensure fulfilment.
• Respond promptly to customer requests and generate quotations.
• Investigate and resolve customer complaints.

Skills

Customer Service

Organisational Skills

Communication

Team Collaboration

Logistics

Tools

CRM

Job description

Job Title: Customer Service Coordinator

Location: Livingston (Office-based)

Salary: Up to £29,000 per annum

Start Date: ASAP

About Our Client:

Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.

Key Responsibilities:

• Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
• Respond promptly to customer requests, including credit requests, samples, and quotations
• Generate bespoke quotations for customers
• Amend or cancel orders in the CRM system, ensuring accurate updates
• Collaborate with internal teams to ensure seamless delivery for customers
• Attend meetings with the customer service and sales teams
• Maintain up-to-date and accurate customer databases
• Liaise with logistics departments to monitor stock levels
• Manage stock for assigned customers
• Assist in preparing and reviewing customer account plans with the Customer Services Manager
• Handle returns and issue credit notes
• Investigate and resolve customer complaints/disputes

Qualifications and Skills:

• Proven experience in customer service roles
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively within a team
• Comfortable working with various systems, including CRM
• Experience in logistics or supply chain management
• Knowledge of health and safety standards in the workplace

Additional Information:

Opportunities for professional development, a supportive team environment, a health and safety-focused workplace, and participation in continuous improvement initiatives.

How to Apply:

If you are motivated, passionate about customer service, and eager to contribute to a thriving team, please click 'apply now', send your CV, or contact us for more details. We look forward to reviewing your application!

Please note: Only shortlisted candidates will be contacted.

Office Angels is an employment agency and business. We are an equal opportunities employer committed to diversity and inclusion. If you require reasonable adjustments during the application process, please let us know.