Customer Service Coordinator

TN United Kingdom; Glasgow; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Coordinator to enhance customer interactions and streamline sales processes. This role is pivotal in ensuring customer satisfaction through effective order management and communication. You will coordinate sales orders, prepare export shipments, and collaborate with internal teams to deliver exceptional service. Join a dynamic team where your contributions will significantly impact customer experiences and operational efficiency. This is a fantastic opportunity for those who thrive in a fast-paced environment and are passionate about customer service.

Benefits

Attendance Bonus

Life Insurance

Free On-site Car Parking

Qualifications

• Experience in sales coordination is preferred.
• Strong administrative skills and customer focus are essential.
• Proficiency in Microsoft Office is required.

Responsibilities

• Prepare and send accurate quotations to customers.
• Negotiate delivery times and process sales orders.
• Manage export shipments and resolve customer queries.

Skills

Sales Experience

Sales Order Processing

Microsoft Office Proficiency

Customer Focused

Multi-tasking Ability

Product Knowledge

Deadline Oriented

Pricing Skills

Education

Higher Grade English

Nat 5 Maths

HNC in a business-related subject

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

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Position:

Customer Service Coordinator

Location:

Clydebank, office based.

Hours:

Monday - Thursday, working 08:00-17:00 and Friday 8:00-12:30

About the Role

We are working with a large private sector company looking to add a dynamic Customer Service Coordinator to their team. In this role, you will be at the forefront of customer interactions, ensuring a seamless process from enquiry to delivery. You'll have the opportunity to make a significant impact by coordinating sales orders, preparing export shipments, and maintaining high standards of customer satisfaction.

Principal Tasks

• Prepare and Send Quotations: Respond to customer enquiries with accurate quotations.
• Negotiate and Close Sales: Collaborate with customers to negotiate delivery times, close sales, and process orders.
• Sales Order Processing: Input, acknowledge, maintain, and invoice sales orders, ensuring timely and accurate delivery.
• Liaise with Internal Teams: Work closely with Sales Operations Planners and other departments to coordinate orders.
• Prepare Export Shipments: Manage export shipments, liaise with carriers, and complete necessary transport documents.
• Customer Query Resolution: Address and resolve customer queries and complaints professionally.
• Sales Administration Support: Assist Sales Operations Planners with various administrative tasks.
• Additional Sales Operations: Support other sales operations functions as needed.

Principal Skills and Experience

• Sales Experience: Previous experience as a sales coordinator is preferred.
• A full understanding of Sales Order Processing.
• Microsoft Office Proficiency: Competent in Microsoft Excel, Outlook, and Word.
• Customer Focused: Strong written and verbal communication skills, with a customer-centric approach.
• Multi-tasking Ability: Capable of managing multiple tasks while maintaining high service standards.
• Product Knowledge: Understanding of product specifications and contractual terms and conditions.
• Deadline Oriented: Ability to meet deadlines and prioritise workload effectively.
• Pricing Skills: Ability to determine and utilise manual price levels within specified parameters.

Essential Requirements

• Educational Qualifications: Higher Grade English, Nat 5 Maths (HNC in a business-related subject is an advantage).
• Microsoft Office Skills: Intermediate level proficiency in Excel, Outlook, and Word.
• Language Skills: Proficiency in French, German, or Russian is a plus.
• Strong Administration Skills: Demonstrated ability in administrative tasks.

What's in it for you?

• This role offers a salary of up to £30,000.
• Other benefits include attendance bonus and life insurance.
• Free on-site car parking available.