Customer Service Coordinator

Office Angels; Livingston; On-site; GBP 29,000; Full time

Job summary

A leading company in Livingston is seeking a Customer Service Coordinator to enhance customer satisfaction through effective order management and collaboration with teams. The ideal candidate should have strong communication skills and a proven customer service background. This role offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional development

Supportive team environment

Health and safety-focused workplace

Qualifications

• Proven experience in customer service positions.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage and monitor orders to ensure fulfilment of conditions.
• Act promptly on customer requests including credit requests and quotations.
• Collaborate with internal teams to ensure seamless delivery.

Skills

Organisational Skills

Communication

Interpersonal Skills

Job description

Job Title: Customer Service Coordinator

Location: Livingston (Office-based)

Contract Details: Permanent, Full Time

Salary: Up to £29,000 per annum

Start Date: ASAP

About Our Client:
Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.

Benefits & Perks:

• Competitive salary


• Opportunities for professional development


• Supportive team environment


• Health and safety-focused workplace


• Participation in continuous improvement initiatives

Key Responsibilities:

• Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)


• Act promptly on any customer requests and/or e including credit requests, samples, and quotations


• Generate bespoke quotations for customers


• Amend or cancel orders in the CRM system, ensuring accurate updates


• Collaborate with internal teams to ensure a seamless delivery process for customers


• Attend meetings with the customer service and sales team


• Maintain up-to-date and accurate customer databases


• Liaise with logistics departments to monitor stock levels


• Monitor and manage stock for assigned customers


• Work with Customer Services Manager to prepare and review customer account plans


• Manage returns and corresponding credit notes


• Investigate and resolve customer complaints/disputes

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in customer service positions


• Strong organisational skills and attention to detail


• Excellent communication and interpersonal skills


• Ability to work collaboratively within a team


• Comfortable working with a variety of systems

Desirable (Knowledge, skills, qualifications, experience):

• Experience in logistics or supply chain management


• Familiarity with customer relationship management (CRM) systems


• Knowledge of health and safety standards in the workplace

How to apply:
If you are a motivated individual with a passion for customer service and the desire to contribute to a thriving team, we want to hear from you! Please hit 'apply now', send your CV to [e-mail] or call 01506 832250 for more details. We look forward to reviewing your application!

Please note: Only shortlisted candidates will be contacted

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.