Service Coordinator

Connected Engineering; Rotherham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary (dependent on exp)

Friendly, supportive environment

Job summary

Connected Engineering in Rotherham is seeking a Service Coordinator to support a busy service team and help deliver a first-class experience to customers.

You will coordinate service engineers, schedule activities, handle quotes and orders, and liaise with customers to ensure smooth aftermarket operations from our site near Rotherham.

Qualifications

• Experience scheduling a team of engineers.
• Excellent communication skills and a professional manner.
• Strong organisational ability and attention to detail.

Responsibilities

• Plan and coordinate daily activities for service engineers.
• Process service contracts, breakdown requests, spares orders, and invoices.
• Prepare and send quotes for parts and labour.
• Maintain databases, spreadsheets, and stock records.
• Prepare and chase new and renewal service contract quotes.
• Handle incoming calls and customer enquiries professionally.
• Schedule contract and urgent visits, liaising with engineers and customers.
• Support sales through telesales and follow-up activity.

Skills

Scheduling engineers

Communication skills

Organisation

Teamwork

Job description

Are you an organised, proactive administrator with a knack for keeping operations running smoothly?

We’re looking for a Service Coordinator to join a well-established engineering business near Rotherham, supporting their busy service team and helping deliver a first-class experience to customers.

The Role

As Service Coordinator, you’ll play a key role in coordinating service engineers and ensuring the efficient running of the aftermarket department. This is a varied position where no two days are the same, involving scheduling, quoting, order processing, and customer liaison.

Key Responsibilities

• Plan and coordinate daily activities for service engineers
• Process service contracts, breakdown requests, spares orders, and invoices
• Prepare and send quotes for parts and labour
• Maintain databases, spreadsheets, and stock records
• Prepare and chase new and renewal service contract quotes
• Handle incoming calls and customer enquiries professionally
• Schedule contract and urgent visits, liaising with engineers and customers
• Support sales through telesales and follow-up activity

About You

We’re keen to speak to candidates with:

• Experience scheduling a team of engineers
• Excellent communication skills and a professional manner
• Strong organisational ability and attention to detail
• A proactive, team-focused approach

What’s On Offer

• Competitive salary (dependent on experience)
• Friendly, supportive working environment