Service Coordinator in Spalding)

Ad Warrior Ltd; Spalding; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Ad Warrior Ltd in Pinchbeck is seeking a motivated Service Coordinator to join a busy office team. You will manage incoming calls and emails, schedule engineers and service appointments, and prepare job sheets while keeping CRM data up to date.

The role offers a standard Monday to Friday 8:30am–5:00pm, office-based position with opportunities to contribute to efficient service operations and customer satisfaction.

Qualifications

• Experience in administrative, scheduling, customer service or coordination roles.
• Handling telephone and email enquiries professionally.
• Experience working in a fast-paced office environment.
• Proficient with Microsoft Word and Excel; familiarity with CRM systems.

Responsabilités

• Manage incoming customer calls and emails.
• Schedule engineers and service appointments.
• Prepare job sheets and update CRM systems.
• Coordinate with customers, suppliers and internal teams.
• Maintain accurate service and customer records.
• Support day-to-day running of service operations.

Connaissances

Excellent communication

Organisational skills

Multitasking

Telephone skills

Customer service

Independent worker

Team collaboration

CRM knowledge

Outils

Microsoft Word

Microsoft Excel

Clik CRM

Description du poste

Service Coordinator

Location: Office-based role in Pinchbeck

Salary: Competitive Salary (Dependent on Experience)

Vacancy Type: Full-Time Permanent Position

Working Hours: Monday to Friday 8:30am - 5:00pm

We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.

The Role

• Managing incoming customer calls and emails
• Scheduling engineers and service appointments
• Preparing job sheets and updating CRM systems
• Coordinating with customers, suppliers, and internal teams
• Maintaining accurate service and customer records
• Supporting the smooth day-to-day running of service operations

What We're Looking For

• Excellent communication and telephone skills
• Strong organisational and multitasking abilities
• Professional and confident approach
• Good knowledge of postcode areas and route planning
• Experience using Microsoft Word & Excel
• Ability to work independently and as part of a team
• Experience with CRM systems is preferred
• Training on Clik software will be provided

Essential Requirements

Experience

• Previous experience in an administrative, scheduling, customer service, or coordination role
• Experience handling telephone and email enquiries professionally
• Experience working in a fast-paced office environment
• Experience using Microsoft Office applications, including Word and Excel

Skills & Knowledge

• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to multitask and prioritise workload effectively
• Confident telephone manner and professional approach to customer service
• Ability to remain calm and professional under pressure
• Good attention to detail and accuracy in record keeping
• Knowledge of postcode areas and route planning
• Ability to work independently and as part of a team
• Basic understanding of CRM systems and administrative processes

Personal Qualities

• Friendly, professional, and approachable manner
• Reliable and dependable with a strong work ethic
• Smart and presentable appearance
• Positive attitude and willingness to learn
• Flexible and adaptable approach to daily tasks
• Ability to build strong working relationships with customers, engineers, suppliers, and colleagues

Desirable Requirements

• Previous experience in a service coordination or engineering support environment
• Experience using CRM software such as Clik
• Experience scheduling engineers or field-based staff
• Understanding of service operations and customer scheduling processes