Service Coordinator

Key Recruitment Limited; Sittingbourne; On-site; GBP 35,000 - 42,000; Full time

Job summary

Service Coordinator in Sittingbourne, a permanent full-time, on-site role offering £35,000–£42,000 per year. The role focuses on coordinating service operations, supporting engineers and ensuring customers receive an efficient and professional service.

Working closely with customers, engineers, parts department and sales, you will schedule visits, issue invoices, manage stock, handle warranty claims and maintain records in a fast-paced environment.

Qualifications

• Experience in service coordination or service administration.
• Excellent communication with customers and colleagues by phone and email.
• Strong organisational skills and ability to meet deadlines.
• Attention to detail in records, invoicing and documentation.
• Customer-focused mindset with ability to provide regular updates.
• Ability to work independently and adapt to changing priorities.
• Positive, team-oriented attitude and willingness to support colleagues.
• Desirable: experience in construction equipment, agricultural machinery, automotive, plant hire or engineering sectors.
• Desirable: familiarity with parts management, invoicing or warranty administration.
• Desirable: experience using service management, stock control or ERP systems.

Responsibilities

• Handle incoming service enquiries by telephone and email, arranging appointments and coordinating service visits.
• Schedule and allocate work to service engineers, ensuring workloads and priorities are managed effectively.
• Keep customers informed of job progress, anticipated completion times and work carried out.
• Prepare and issue customer invoices, ensuring service work is recorded accurately and processed promptly.
• Monitor depot parts stock and coordinate the allocation of parts to service jobs and customer sales.
• Liaise with the sales team to coordinate the preparation of new machinery ahead of delivery.
• Process warranty claims following completed repairs, ensuring all supporting documentation is accurate and submitted on time.
• Communicate with engineers and internal departments to obtain job updates, technical information and relevant paperwork.
• Maintain accurate service records, job details and administrative documentation.
• Respond to customer queries professionally, resolving issues where possible and escalating matters when necessary.
• Identify opportunities to enhance customer service and promote additional products or services where appropriate.
• Provide general administrative and operational support to colleagues, contributing to the smooth running of the service department.

Skills

Service coordination experience

Excellent communication skills

Strong organisational skills

Attention to detail

Customer-focused approach

Independent working with initiative

Team collaboration

Job description

Service Coordinator
Sittingbourne
Permanent Full-time, on-site
35,000 - 42,000

About the Role

An established and growing business is looking for a Service Coordinator to join its friendly and expanding team.

This is an excellent opportunity for an organised, customer-focused individual to play a key role in coordinating service operations, supporting engineers and ensuring customers receive an efficient and professional service.

Working closely with customers, engineers, the parts department and sales team, you will help ensure service jobs are scheduled effectively, completed efficiently and processed accurately. The role offers variety and the opportunity to develop your skills within a busy, fast-paced environment.

Key Responsibilities

• Handle incoming service enquiries by telephone and email, arranging appointments and coordinating service visits.
• Schedule and allocate work to service engineers, ensuring workloads and priorities are managed effectively.
• Keep customers informed of job progress, anticipated completion times and work carried out.
• Prepare and issue customer invoices, ensuring service work is recorded accurately and processed promptly.
• Monitor depot parts stock and coordinate the allocation of parts to service jobs and customer sales.
• Liaise with the sales team to coordinate the preparation of new machinery ahead of delivery.
• Process warranty claims following completed repairs, ensuring all supporting documentation is accurate and submitted on time.
• Communicate with engineers and internal departments to obtain job updates, technical information and relevant paperwork.
• Maintain accurate service records, job details and administrative documentation.
• Respond to customer queries professionally, resolving issues where possible and escalating matters when necessary.
• Identify opportunities to enhance customer service and promote additional products or services where appropriate.
• Provide general administrative and operational support to colleagues, contributing to the smooth running of the service department.

Skills & Experience

The ideal candidate will be organised, proactive and confident managing a varied workload in a busy service environment.

Essential skills and attributes:

• Previous experience in service coordination, service administration, engineering support or a similar administrative role.
• Excellent communication skills, with confidence dealing with customers and colleagues by telephone and email.
• Strong organisational skills and the ability to manage competing priorities and meet deadlines.
• Good attention to detail when maintaining records, preparing invoices and processing documentation.
• A customer-focused approach, with the ability to provide regular updates and build positive working relationships.
• The ability to work independently, use initiative and adapt to changing priorities.
• A positive, team-oriented attitude and willingness to support colleagues when required.

Desirable experience:

• Experience within the construction equipment, agricultural machinery, automotive, plant hire or engineering sectors.
• Familiarity with parts management, customer invoicing or warranty administration.
• Experience using service management, stock control or ERP systems.