Service Coordinator

Connected Search Group; South Yorkshire; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Friendly, supportive environment

Descripción de la vacante

Connected Search Group is seeking a Service Coordinator to support their service team near Rotherham, UK. The role involves coordinating service engineers, scheduling activities, processing contracts and quotes, and maintaining records to ensure smooth aftermarket operations.

You will liaise with customers, prepare quotes for parts and labour, and help drive aftersales success through efficient scheduling and proactive communication.

Formación

• Experience scheduling a team of engineers.
• Excellent communication skills and a professional manner.
• Strong organisational ability and attention to detail.
• A proactive, team-focused approach.

Responsabilidades

• Plan and coordinate daily activities for service engineers.
• Process service contracts, breakdown requests, spares orders, and invoices.
• Prepare and send quotes for parts and labour.
• Maintain databases, spreadsheets, and stock records.
• Prepare and chase new and renewal service contract quotes.
• Handle incoming calls and customer enquiries professionally.
• Schedule contract and urgent visits, liaising with engineers and customers.
• Support sales through telesales and follow-up activity.

Conocimientos

Scheduling engineers

Communication skills

Organisational ability

Proactive mindset

Descripción del empleo

Are you an organised, proactive administrator with a knack for keeping operations running smoothly? We're looking for a Service Coordinator to join a well-established engineering business near Rotherham, supporting their busy service team and helping deliver a first-class experience to customers.

The Role

As Service Coordinator, you'll play a key role in coordinating service engineers and ensuring the efficient running of the aftermarket department. This is a varied position where no two days are the same, involving scheduling, quoting, order processing, and customer liaison.

Key Responsibilities

• Plan and coordinate daily activities for service engineers
• Process service contracts, breakdown requests, spares orders, and invoices
• Prepare and send quotes for parts and labour
• Maintain databases, spreadsheets, and stock records
• Prepare and chase new and renewal service contract quotes
• Handle incoming calls and customer enquiries professionally
• Schedule contract and urgent visits, liaising with engineers and customers
• Support sales through telesales and follow-up activity

About You

We're keen to speak to candidates with:

• Experience scheduling a team of engineers
• Excellent communication skills and a professional manner
• Strong organisational ability and attention to detail
• A proactive, team-focused approach

What's On Offer

• Competitive salary (dependent on experience)
• Friendly, supportive working environment