Service Coordinator

Vibe Recruit; Llanelli; On-site; GBP 30,000 - 35,000; Full time

Job summary

Vibe Recruit is seeking a proactive Service Coordinator to join the Llanelli-based Service & Commissioning team. You will coordinate engineers, manage schedules, support customers and ensure efficient delivery of service projects.

The role requires strong organisational skills, excellent communication, and a customer-focused approach in a fast-paced environment. IT proficiency with Microsoft Office is essential.

Qualifications

• Previous experience in a Service Coordinator, Service Administrator or Scheduling role.
• Excellent organisational and communication skills.
• Strong customer service focus.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workloads and work effectively in a fast-paced environment.

Responsibilities

• Schedule service visits and commissioning work.
• Act as the main point of contact for customer enquiries and updates.
• Coordinate engineer diaries, travel, accommodation and parking.
• Prepare RAMS and job packs for service and commissioning activities.
• Maintain accurate service records and update internal systems.
• Produce service reports and support operational planning.
• Work closely with engineers and management to ensure smooth service delivery.
• Resolve service issues and support continuous improvement initiatives.
• Monitor stock, equipment and service resources.
• Ensure compliance with company procedures, vehicle inspections and industry standards.

Skills

Organisational skills

Communication skills

Customer service

Prioritisation

Tools

Microsoft Office

Job description

Service Coordinator

Location: Llanelli

Salary: £30k - £35k Depending on experience

The Role

We are looking for an organised and proactive Service Coordinator to join a busy Service & Commissioning team. This role is responsible for coordinating engineers, managing schedules, supporting customers, and ensuring service and commissioning projects are delivered efficiently.

Key Responsibilities

• Schedule service visits and commissioning work.
• Act as the main point of contact for customer enquiries and updates.
• Coordinate engineer diaries, travel, accommodation and parking.
• Prepare RAMS and job packs for service and commissioning activities.
• Maintain accurate service records and update internal systems.
• Produce service reports and support operational planning.
• Work closely with engineers and management to ensure smooth service delivery.
• Resolve service issues and support continuous improvement initiatives.
• Monitor stock, equipment and service resources.
• Ensure compliance with company procedures, vehicle inspections and industry standards.

What We're Looking For

• Previous experience in a Service Coordinator, Service Administrator or Scheduling role.
• Excellent organisational and communication skills.
• Strong customer service focus.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workloads and work effectively in a fast-paced environment.

This is a fantastic opportunity to join a growing business in a varied and rewarding role with plenty of responsibility.