Scheduling & Service Coordinator

Adecco; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full training

Career development

Stable organisation

Competitive salary

Job summary

Adecco in the United Kingdom is seeking a Scheduling & Service Coordinator in Southend-on-Sea to plan and schedule engineers’ workloads, coordinate visits across client sites, and liaise with customers to confirm work schedules. The role offers full-time, permanent employment with training and progression opportunities.

Ideal candidates will have strong administration, scheduling, customer service or coordination experience, plus good IT skills and attention to detail.

Qualifications

• Experience in administration, scheduling or coordination roles.
• Strong organisational and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Proficient IT skills, including Microsoft Office.
• Attention to detail and accuracy under pressure.

Responsibilities

• Plan and schedule engineer workloads to maximise efficiency.
• Coordinate jobs and service visits across client sites.
• Liaise with customers to arrange appointments and confirm schedules.
• Serve as central point of contact between clients, engineers and internal teams.
• Ensure works are booked and delivered within timescales.
• Monitor progress and update internal systems with accurate data.
• Prepare job documentation, permits, reports and certificates.
• Create work programmes for larger contracts.
• Support invoicing by recording completed works.
• Provide general administrative support to the Service Delivery team.

Skills

Administration

Scheduling

Coordination

Planning

Customer service

Operations support

Organisational skills

Communication skills

IT skills

Detail-oriented

Tools

Microsoft Office

Database systems

Job description

Scheduling & Service Coordinator

Location: Southend Salary: Up to £29,000 Job Type: Full Time | Permanent | Monday to Friday

Overview

An exciting opportunity has arisen for an organised and proactive Service Coordinator to join a growing compliance and facilities services business.

This role is ideal for someone with strong administration, scheduling, customer service, or coordination experience who enjoys working in a fast-paced environment. You'll play a key role in ensuring engineers are scheduled efficiently, client requirements are met, and service delivery runs smoothly.

Full training will be provided, making this a great opportunity to develop your career within a growing organisation.

Key Responsibilities

• Plan and schedule engineer's workloads to maximise efficiency.
• Coordinate jobs and service visits across multiple client sites.
• Liaise with customers to arrange appointments and confirm work schedules.
• Act as a central point of contact between clients, engineers, subcontractors, and internal teams.
• Ensure all works are booked, planned, and delivered within agreed timescales.
• Monitor job progress and update internal systems with accurate information.
• Prepare and distribute relevant job documentation, permits, reports, and certificates.
• Create schedules and programmes of work for larger contracts.
• Work closely with sales and account management teams to prioritise customer requirements.
• Manage subcontractor bookings and ensure required documentation is received.
• Resolve scheduling issues and respond to customer queries professionally.
• Support invoicing processes by ensuring completed works are correctly recorded.
• Produce reports and assist with performance monitoring where required.
• Provide general administrative support to the Service Delivery team.

What We're Looking For

• Previous experience in administration, scheduling, coordination, planning, customer service, or operations support.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office and database systems.
• High level of attention to detail and accuracy.
• Ability to prioritise workload and work effectively under pressure.
• A positive, team-focused approach.
• Experience within facilities management, building services, engineering, maintenance, or compliance industries would be beneficial but is not essential.

Benefits

• Full training and ongoing support.
• Career development opportunities.
• Join an experienced and supportive team.
• Stable, growing organisation.
• Competitive salary and benefits package.