Service Coordinator

Autism Plus; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A support services organization in Hull is seeking a full-time team supervisor to provide guidance and support to Social Care Support Workers. The role emphasizes person-centred care and the development of independent living skills for individuals with mental health challenges. Ideal candidates should hold at least an NVQ Level 2 in Social Care, possess strong communication skills, and have experience in a care environment. Benefits include a referral scheme and health cash plan.

Benefits

Refer a Friend scheme – up to £250

20% staff discount at the Social Enterprise Chocolate Factory

BUPA Health Cash Plan

Fully funded DBS

24/7 Colleague Assistance Helpline

Qualifications

• Experience supporting individuals with mental health needs and challenging behaviour.
• Ability to work independently and as part of a team.
• Good written and verbal communication skills.

Responsibilities

• Provide supervision and support to Social Care Support Workers.
• Ensure medication is administered and recorded correctly.
• Support people to develop socially valued lifestyles.

Skills

Experience in a care/support role

Strong communication skills

Ability to implement behaviour support strategies

Empathetic and patient approach

Education

Minimum NVQ Level 2 in Social Care

Tools

Microsoft Word

Outlook

Job description

Hours: Full time – 37.5 hours per week (16 hours administration, remaining hours working hands‑on in service)

Location: Hull

You will provide supervision and support to a team of Social Care Support Workers, alongside delivering person-centred support and care plans to the people we support.

Key Responsibilities

• Ensure staff develop and maintain professional, trusting relationships with the people we support, promoting self‑esteem, happiness, and emotional wellbeing.
• Support staff to encourage individuals to express their needs, views, and concerns, enabling choice, decision-making, and full participation in planning, in line with Person Centred Planning and BILD principles.
• Promote and protect the rights and entitlements of people with learning disabilities, mental health needs, and autism, including access to independent advocacy.
• Support people to develop socially valued lifestyles through culturally and age‑appropriate activities, enabling access to social, leisure, work, and educational opportunities.
• Promote positive relationships with families and significant others, involving them in support planning where appropriate and in line with individual preferences.
• Enable people to become as independent as possible through practical support, teaching, encouragement, and positive role modelling.
• Coach staff in appropriate strategies for supporting individuals who may display behaviours that challenge, acting as a positive role model.
• Ensure individuals receive appropriate advice, care, health checks, and support to maintain physical and emotional wellbeing, promoting healthy lifestyles.
• Ensure medication is administered, stored, and recorded correctly in line with Autism Plus guidelines.
• Monitor emotional and physical wellbeing, reporting concerns or changes in line with the Mental Capacity Act and Autism Plus safeguarding procedures.
• Respond promptly to emergencies and incidents, ensuring health, safety, and welfare in line with policy and legislation.
• Oversee and record financial transactions, supporting individuals to manage their finances as independently as possible.
• Ensure individual needs, including physical health, communication, and mental health needs, are identified, assessed, and met.
• Ensure all individuals have up-to-date Individual Support and Person-Centred Plans, with key workers allocated and reviews completed in line with BILD.

Staff Management

• Work within services, remaining visible to staff while maintaining confidentiality.
• Manage staff rotas, absences, and hours using Humanity, Workday, and the main rota system, completing back-to-work interviews where required.
• Lead and manage staff performance to meet PCP and CQC standards.
• Coordinate staff resources effectively, delegating tasks and ensuring duties and activities are completed to a high standard.
• Ensure safe working practices in line with Health & Safety, Moving & Handling, Fire Safety, COSHH, and Environmental Health requirements.
• Provide supervision, appraisal, and support to staff, addressing performance concerns and escalating to the Registered Manager where needed.
• Identify and support staff training and development needs, including induction of new staff.
• Organise and chair team meetings, promoting a positive, supportive, and collaborative team culture.
• Be flexible to meet service needs, including rota changes, covering leave, and participating in on‑call rotas.
• Work in line with agreed policies, procedures, and training requirements, supporting colleagues in challenging situations.

Person Specification

Qualifications

• Minimum NVQ Level 2 in Social Care
• Essential Skills & Experience
• Experience in a care/support role and staff supervision
• Experience supporting individuals with mental health needs and challenging behaviour
• Ability to implement behaviour support strategies
• Strong communication, listening, and relationship-building skills
• Empathetic, patient, and non‑judgemental approach
• Ability to work independently and as part of a team
• Organised, flexible, and emotionally resilient
• Good written and verbal communication skills
• Ability to manage budgets and handle money
• Good IT skills (Outlook and Microsoft Word)
• Respect for confidentiality
• Driving licence and access to a vehicle preferred (can be discussed)

What We Offer

• Refer a Friend scheme – up to £250
• 20% staff discount at the Social Enterprise Chocolate Factory
• Blue Light Card
• BUPA Health Cash Plan
• 24/7 Colleague Assistance Helpline
• Fully funded DBS
• Full induction training