Service Coordinator

Options Resourcing Ltd; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking a proactive Fire & Security Service Coordinator to join their team in Leicester. This full-time, office-based role involves scheduling engineers for various tasks, managing customer updates, and ensuring compliance documentation is processed accurately. The ideal candidate should have experience in the Fire & Security sector and possess strong communication and organisational skills. This position offers competitive salary and benefits including annual leave and a bonus scheme.

Benefits

Annual Bonus Scheme

Free Parking on Site

Opportunities for further training and development

Team outings approximately every quarter

Qualifications

• Experience in Fire & Security or a technical service coordination role is required.
• Strong communication and customer service skills are necessary.
• Candidates must be comfortable in a fast-paced, reactive environment.

Responsibilities

• Scheduling engineers for reactive callouts, planned maintenance, and small works.
• Managing customer enquiries, updates, and job progress.
• Raising jobs, purchase orders, and quotes through the service management system.
• Ensuring compliance paperwork and service reports are accurately processed.
• Tracking performance and outstanding jobs.

Skills

Strong communication and customer service skills

Experience in Fire & Security or technical service coordination

Confident with scheduling, planning, and multitasking

Highly organised with excellent attention to detail

Comfortable in a fast-paced, reactive environment

Competent using service management software

Job description

Overview

Are you a Service Coordinator looking for a new role? Do you have Fire and Security industry experience? Looking for a company that is supportive and recognises your hard work? If so look no further!

We are looking for an organised, proactive and customer-focused Fire & Security Service Coordinator to join our Fire & Security team in Leicester. If you enjoy problem-solving, supporting engineers, and keeping a busy service department running smoothly, this role could be ideal for you.

Benefits

• Salary: 26 000
• Hours: 40 hours per week, Monday-Friday, 08:30 - 17:00
• Job Type: Full-time, Office-Based
• Location: Leicester
• Annual Leave: 22 days + Bank Holidays
• Annual Bonus Scheme
• Free Parking on Site
• Team outings approximately every quarter
• Office-based role only with a supportive and friendly team environment
• Opportunities for further training and development

Duties / Responsibilities

• Scheduling engineers for reactive callouts, planned maintenance and small works.
• Managing customer enquiries, updates and job progress.
• Raising jobs, purchase orders and quotes through our service management system.
• Ensuring compliance paperwork, service reports and certificates are accurately processed.
• Tracking performance, outstanding jobs and follow-ups.
• Supporting the Service Manager with admin and coordination tasks.

Skills and Experience required

• Experience in Fire & Security or a technical service coordination role
• Strong communication and customer service skills.
• Confident with scheduling, planning and multitasking.
• Highly organised with excellent attention to detail.
• Comfortable in a fast-paced, reactive environment.
• Competent using service management software.

Interviews to take place w/c 01/12 - please apply today!