Service Delivery Co-ordinator

Airco Refrigeration and Air Conditioning Ltd; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced Holidays

Birthday Day off

Long Service Awards

Enhanced Sick Pay

Cycle-to-work Scheme

Referral Scheme

Home Support

Health Cash Plans

Performance bonus Scheme

Training and Continuous Professional Development

Opportunities to progress within the business

Long Service Rewards

Job summary

A leading HVAC service provider in Sheffield seeks a Service Delivery Coordinator to oversee routine maintenance schedules aligned with client requirements. The ideal candidate will have over two years’ experience in a similar role, complemented by excellent IT and organisational skills. Responsibilities include managing client interactions, preparing quotes, and ensuring compliance with service level agreements. The role offers competitive salary, performance bonuses, and opportunities for professional development.

Qualifications

• Over two years of experience in a similar role, ideally within the HVAC/Gas industry.
• Proven experience in managing your own workload and adjusting priorities as needed.
• Ability to continuously review working practices, looking for improvements.
• Proactive, detail oriented and able to work independently or in a team
• Good communication and client-facing skills

Responsibilities

• Coordinate with clients to schedule Planned Preventative Maintenance (PPM).
• Prepare and compile comprehensive and detailed quotes for HVAC services.
• Monitor and track the progress of works to ensure completion within client KPIs.
• Prepare RAMS for clients and engineers and ensure safety measures
• Allocate works to engineers and manage schedules to meet deadlines
• Monitor progress and update schedules to meet KPIs
• Upload reports and ensure client portals and internal systems are up to date
• Maintain asset registers and review completed reports for discrepancies

Skills

Excellent IT skills

Strong organisational skills

Attention to detail

Ability to multitask

Self-motivated

Tools

Microsoft Excel

Client portals

Job description

Salary. Commensurate with education and experience

Overview

We are seeking a Service Delivery Coordinator who will be responsible for coordinating and overseeing the scheduling of routine maintenance works, ensuring alignment with our contractual agreements and client requirements. This role involves close coordination with clients, internal teams, and engineers to ensure seamless execution of maintenance tasks while meeting service level agreements and deadlines.

Location: Sheffield

Benefits: Enhanced Holidays, Birthday Day off, Long Service Awards, Enhanced Sick Pay, Cycle-to-work Scheme, Referral Scheme, Home Support, Health Cash Plans and performance bonus Scheme

What will you do….

• Coordinate with clients to schedule Planned Preventative Maintenance (PPM), remedial and reactive works, ensuring alignment with their availability.
• Prepare and compile comprehensive and detailed quotes for HVAC services
• Organise and oversee all site requirements, including access equipment, components, and necessary logistics.
• Prepare and coordinate RAMS (Risk Assessment Method Statements) for both clients and engineers, ensuring all safety and operational measures are in place.
• Allocate works to designated engineers, coordinating their schedules to meet deadlines.
• Monitor and track the progress of works to ensure completion within client KPIs, regularly updating schedules as needed.
• Following engineer attendance, manage the task status, upload all relevant reports, and process through in-house systems and client portals.
• Maintain and manage asset registers, ensuring all data is updated and accurate.
• Review completed work reports to identify discrepancies or queries and coordinate with the relevant parties to resolve them.
• Upload reports, ensuring compliance with both internal standards and client requirements within agreed KPIs.
• Raise and track purchase order requests and uplifts through internal systems and client portals.
• Upon work completion, produce and upload compliance certifications to internal systems and client portals, ensuring adherence to regulatory requirements.
• Ensure all tasks related to client portals are completed promptly to prevent delays in payments.
• Regularly review the quotation tracker and liaise with internal parties to ensure all deadlines are met and client-specific KPIs are maintained.
• Effectively prioritise and manage multiple tasks in a fast-paced environment.
• Maintain high levels of organisation.
• Take ownership of workload, demonstrating the ability to work independently and as part of a team.
• Carry out any additional duties when required.

Who are we looking for….

• Over two years of experience in a similar role, ideally within the HVAC/Gas industry
• Excellent IT skills including Microsoft Excel. The ability to transition between multiple inhouse systems and client portals (following training)
• Strong organisational skills with the ability to multitask and manage competing priorities
• Proven experience in managing your own workload and adjusting priorities as needed.
• Self-motivated and able to work using own initiative, ensuring high productivity and efficiency.
• You will be a highly organised individual who can demonstrate priorising your own workload
• An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times
• You will be able to build internal and external relationships, you will feel comfortable working within a team, but have the strength of conviction to ensure your clients requirements are prioritised
• An ability to work to tight deadline and quick turnaround times, ensuring all KPI’s are met
• An individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivity

The Package

• Competitive Salary & Performance Bonus Scheme
• Training and Continuous Professional Development
• Opportunities to progress within the business
• Long Service Rewards & Birthday off on us