Service Coordinator

Confidential; Bradford; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Flexible/hybrid working

25 days annual leave pro rata plus 3

Wellbeing days

Simply Health Cash Plan

Employee Assistance Service

Pension scheme

Mindful Employer accreditation

Real Living Wage

Discount schemes

Job summary

Confidential in Bradford is seeking a Service Coordinator to join a not-for-profit organisation supporting its Children and Young People (CYP) services. The role is a 6-month fixed-term contract with hybrid/flexible working and a £14.46 - £16.37 per hour rate for 37 hours per week.

You'll provide essential operational and administrative support during workforce transitions, vacancies and staff absence, helping to keep the service running smoothly across teams.

Qualifications

• Maintaining databases, trackers and records.
• Producing reports and monitoring information.
• Quality assurance or audit process experience.
• Knowledge of safeguarding in children's health or social care.
• Strong organisational and IT skills.
• Attention to detail and ability to manage priorities.
• Confidence using databases, spreadsheets and reporting systems.
• Good communication across teams.

Responsibilities

• Completing case file audits, file closure reviews and service activity spot checks.
• Maintaining audit records and following up on outstanding actions.
• Supporting accurate record keeping and compliance with procedures.
• Monitoring incidents and safeguarding concerns and recording actions.
• Maintaining incident and safeguarding trackers and escalating overdue actions.
• Monitoring referrals, caseloads and waiting lists across CYP services.
• Keeping databases, records and trackers accurate and up to date.
• Supporting data quality checks and producing routine operational reports.
• Coordinating staff rotas, cover arrangements and workforce records.

Skills

Databases

Reports

Quality assurance

Safeguarding knowledge

Organisational skills

IT skills

Communication skills

Job description

Service Coordinator
£14.46 - £16.37 per hour 37 hours per week 6-month fixed-term contract Hybrid/flexible working

We're recruiting for a Service Coordinator to join a not-for-profit organisation based in Bradford, supporting its Children and Young People (CYP) services.
This is a 6-month fixed-term role, with the possibility of extending depending on service requirements. You'll provide important operational and administrative support during a period of workforce transition, vacancies and staff absence, helping to keep things running smoothly across the service.

What will you be doing?

As a Service Coordinator, you'll support a range of operational processes, including:

• Completing case file audits, file closure reviews and service activity spot checks.
• Maintaining audit records and following up on outstanding actions.
• Supporting accurate record keeping and compliance with service procedures.
• Monitoring incidents and safeguarding concerns, ensuring actions are followed up and recorded appropriately.
• Maintaining incident and safeguarding trackers and escalating overdue actions where needed.
• Monitoring referrals, caseloads and waiting lists across CYP services.
• Keeping databases, records and trackers accurate and up to date.
• Supporting data quality checks and producing routine operational reports.
• Coordinating staff rotas, cover arrangements and workforce records.

What are we looking for?

You’ll need previous experience in an administrative, coordination or operational support role, along with:

• Maintaining databases, trackers and records.
• Producing reports and monitoring information.
• Spporting quality assurance or audit processes.
• Knowledge of safeguarding within children's, health, social care or voluntary sector settings.
• Strong organisational and IT skills.
• Excellent attention to detail and the ability to manage competing priorities.
• Confidence using databases, spreadsheets and reporting systems.
• Good communication skills and the ability to work effectively across different teams.

You’ll be organised, reliable and comfortable keeping on top of several priorities at once. This is a role where accuracy, follow-through and good communication are important.

What's on offer?

• Flexible/hybrid working in line with service requirements.
• 6-month fixed-term contract, with potential to extend.
• 25 days' annual leave, increasing to 28 days with length of service, plus bank holidays (pro rata).
• Up to two additional wellbeing days each year.
• Simply Health Cash Plan, including support towards dental, optical, prescriptions and physiotherapy costs.
• Employee Assistance Service with 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution.
• Discount schemes including Company Shop and Blue Light Card.
• Personal development opportunities, including access to Clinical Supervision.
• Enhanced sick pay after six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.