Service Coordinator

iBC Healthcare; Doncaster; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Fully paid training

Funded qualifications

Casual dress

28 days paid holidays including bank

Job summary

IBC Healthcare is recruiting an organised Service Coordinator for Doncaster Supported Living Services. The role involves coordinating care across the region, managing rotas, updating care plans and maintaining accurate records to support safe, person-centred care.

You will work closely with the Registered Manager to oversee audits, compliance and staff performance, ensuring high-quality service delivery and strong family and MDT communication.

Qualifications

• Experience with rota management, care planning and completing audits in a care setting.
• Experience supporting adults with learning disabilities, autism and/or mental health needs.
• Strong communication skills and the confidence to work alongside managers, families and external professionals.

Responsibilities

• Provide administrative support across a region of bespoke Supported Living care packages, ensuring smooth operations.
• Support the Registered Manager with rota management, staffing levels, annual leave and sickness coverage.
• Keep service records and staff files accurate, audit-ready and well organised.
• Coordinate tasks such as food orders, weight tracking, healthcare matrix updates and appointment scheduling.

Skills

Rota management

Care planning

Audits

Team leadership

IT skills

Tools

Nourish system

Job description

Service Coordinator - Doncaster Supported Living

Base Location: Doncaster Office (covering services across the region)

Pay Rate: £13.52 per hour

Hours: Full-time, 40 hours per week (Monday to Friday)

Are you a highly organised care professional who wants to make a real difference in people's lives? Do you enjoy combining hands‑on support with strong administration, coordination and compliance work?

If so, we'd love you to join IBC Healthcare as a Service Coordinator in our Doncaster Supported Living Services.

Why Join Us?

At IBC Healthcare, we empower adults with learning disabilities, autism and mental health needs to live fulfilling, independent lives. Our supported living services are built around bespoke care packages, each designed around the individual, their goals and their preferences.

As a Service Coordinator, you'll be the organisational backbone of our services across the region. Working closely with the Registered Manager, you'll keep rotas, care plans, audits and records accurate and up to date, so our teams can focus on delivering safe, high‑quality, person‑centred support.

What You'll Be Doing

Administration and coordination

• Providing administrative support across a region of bespoke Supported Living care packages, making sure every service runs smoothly and consistently.
• Supporting the Registered Manager with rota management: planning shift cover, monitoring staffing levels, managing annual leave and sickness, and making sure every package has the right staff with the right skills.
• Keeping service records, staff files and documentation accurate, organised and audit‑ready.
• Coordinating operational tasks such as food orders, weight tracking, healthcare matrix updates and appointment scheduling.

Care planning and oversight

• Reviewing, updating and maintaining bespoke care plans and risk assessments so they reflect each person's current needs.
• Supporting the creation and review of Positive Behaviour Support (PBS) plans.
• Maintaining strong communication with families, healthcare professionals and multidisciplinary teams (MDTs).
• Promoting person‑centred planning that encourages independence, inclusion and wellbeing.

Audits and compliance

• Completing audits across services, including medication, care plan, health and safety and fire safety audits.
• Carrying out Nourish compliance checks and weekly audits, and following up on any actions.
• Conducting spot checks across supported living homes to monitor quality and standards.
• Supporting the Registered Manager to prepare for CQC inspections and maintain regulatory compliance.
• Supporting medication management, including ordering, auditing and staff competency checks.

Team support

• Supporting and mentoring Shift Leaders and Support Workers, modelling best practice.
• Assisting with staff supervisions, team meetings and performance reviews.
• Taking part in staff recruitment, interviews and competency assessments.
• Providing on‑call support on a rotational basis.

What We're Looking For

• A compassionate, proactive individual committed to improving lives.
• Excellent organisational and administration skills, with the ability to manage competing priorities across multiple services.
• Experience with rota management, care planning and completing audits in a care setting.
• Experience supporting adults with learning disabilities, autism and/or mental health needs.
• A minimum of 3 years' experience in a support work role, including experience in a senior or supervisory position.
• Confident IT skills; experience with digital care systems such as Nourish is desirable.
• Strong communication skills and the confidence to work alongside managers, families and external professionals.
• A full UK driving licence and access to a vehicle, as the role covers services across the region.

What We Offer

• A collaborative, inclusive work culture where your contributions matter.
• Career development and progression opportunities.
• Fully paid comprehensive training and induction.
• Funded qualifications.
• Reward and recognition schemes.
• Casual dress.
• Paid holidays (28 days including bank holidays).
• The chance to be part of an organisation that genuinely changes lives.

If you're organised, people-focused and ready to help our services deliver outstanding, person-centred support, we'd love to hear from you.

INDMP