Service Coordinator

Headway Recruitment; Bradford; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible/hybrid working

25 days annual leave (pro rata to 6‑12

Wellbeing days

Pension scheme

Job summary

Headway Recruitment is seeking a Service Coordinator for a not-for-profit organisation based in Bradford, supporting its Children and Young People (CYP) services. This 6-month fixed-term role offers hybrid/flexible working and a salary of £14.46 - £16.37 per hour for a 37-hour week.

You will provide essential operational and administrative support during workforce transition, vacancies and staff absence to keep services running smoothly across the CYP programmes.

Qualifications

• Experience in administrative, coordination or operational support role.
• Maintaining databases, trackers and records.
• Producing reports and monitoring information.
• Knowledge of safeguarding within children’s, health, social care or voluntary sector settings.
• Strong organizational and IT skills.

Responsibilities

• Completing case file audits, file closure reviews and service activity spot checks.
• Maintaining audit records and following up on outstanding actions.
• Supporting accurate record keeping and compliance with service procedures.
• Monitoring incidents and safeguarding concerns, ensuring actions are followed up and recorded appropriately.
• Maintaining incident and safeguarding trackers and escalating overdue actions where needed.
• Monitoring referrals, caseloads and waiting lists across CYP services.
• Keeping databases, records and trackers accurate and up to date.
• Supporting data quality checks and producing routine operational reports.
• Coordinating staff rotas, cover arrangements and workforce records.

Skills

Organizational

Data management

Reporting

Attention to detail

Communication

Tools

Databases

Excel

Reporting systems

Job description

Service Coordinator

£14.46 - £16.37 per hour | 37 hours per week | 6-month fixed-term contract | Hybrid/flexible working

We're recruiting for a Service Coordinator to join a not-for-profit organisation based in Bradford, supporting its Children and Young People (CYP) services. This is a 6-month fixed-term role, with the possibility of extending depending on service requirements. You'll provide important operational and administrative support during a period of workforce transition, vacancies and staff absence, helping to keep things running smoothly across the service.

What will you be doing?

• Completing case file audits, file closure reviews and service activity spot checks.
• Maintaining audit records and following up on outstanding actions.
• Supporting accurate record keeping and compliance with service procedures.
• Monitoring incidents and safeguarding concerns, ensuring actions are followed up and recorded appropriately.
• Maintaining incident and safeguarding trackers and escalating overdue actions where needed.
• Monitoring referrals, caseloads and waiting lists across CYP services.
• Keeping databases, records and trackers accurate and up to date.
• Supporting data quality checks and producing routine operational reports.
• Coordinating staff rotas, cover arrangements and workforce records.

What are we looking for?

You’ll need previous experience in an administrative, coordination or operational support role, along with:

• Maintaining databases, trackers and records.
• Producing reports and monitoring information.
• Spporting quality assurance or audit processes.
• Knowledge of safeguarding within children's, health, social care or voluntary sector settings.
• Strong organisational and IT skills.
• Excellent attention to detail and the ability to manage competing priorities.
• Confidence using databases, spreadsheets and reporting systems.
• Good communication skills and the ability to work effectively across different teams.

What's on offer?

• Flexible/hybrid working in line with service requirements.
• 6-month fixed-term contract, with potential to extend.
• 25 days' annual leave, increasing to 28 days with length of service, plus bank holidays (pro rata).
• Up to two additional wellbeing days each year.
• Simply Health Cash Plan, including support towards dental, optical, prescriptions and physiotherapy costs.
• Employee Assistance Service with 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution.
• Discount schemes including Company Shop and Blue Light Card.
• Personal development opportunities, including access to Clinical Supervision.
• Enhanced sick pay after six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage