Customer Care Coordinator

Confidential; Devon and Torbay; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Pension scheme

Holiday entitlement

Regular team incentives and events

Job summary

Confidential on the Exeter outskirts is seeking a Customer Care Coordinator to join its housing sector team. The role focuses on supporting customers with property-related queries, defects, and maintenance issues from initial contact through to resolution.

You will manage appointments, coordinate repairs, issue quotes, and maintain accurate records while delivering high-quality service in a fast-paced environment.

Qualifications

• Experience in property, housing, construction, or similar is beneficial.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities.

Responsibilities

• Schedule appointments for technicians and arrange materials.
• Coordinate repairs and maintenance across properties.
• Issue quotes for works as required.
• Assess property claims and handle warranty/defect queries.
• Update databases and maintain accurate records.
• Liaise with customers, contractors, and technicians to progress works.
• Ensure works are completed within agreed timescales.
• Provide excellent customer support and resolve queries promptly.
• Visit sites regularly.

Skills

Organised

Customer service

Communication

Teamwork

Job description

Customer Care Coordinator
Exeter outskirts
£27,000 - £30,000 DOE
Permanent

A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team.
The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally.

You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.

Duties will include:

• - Scheduling appointments for technicians and arranging materials required for works.
• - Coordinating repairs and maintenance across new-build and social housing properties.
• - Issuing quotes for works to be carried out where required.
• - Assessing property claims and handling warranty and defect queries.
• - Updating databases and maintaining accurate customer and property records.
• - Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
• - Ensuring works are progressed and completed within agreed timescales.
• - Providing excellent customer support and resolving queries in a professional and timely manner.
• - Visiting sites regualty

The ideal candidate will be:

• - Highly organised and focused, with excellent attention to detail.
• - A strong team player who is also confident working independently.
• - Calm, professional, and able to work effectively in a fast-paced environment.
• - Adaptable and comfortable managing changing priorities and deadlines.
• - An excellent communicator with strong customer service skills.
• - Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
• - Passionate about delivering a high standard of service to customers.

What's on Offer

• - A supportive, friendly team
• - Regular team incentives and events
• - Working on the outskirts of Exeter in new modern offices with facilities
• - Holiday entitlement.
• - Pension scheme.
• - On-site parking.

If you are an organised and customer-focused individual with a passion for delivering excellent