Service Controller: Drive Service Delivery and Coordination

Logisnext; Thame; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus structure

25 days annual leave

Buy up to 5 extra days of holiday

Paid sick leave

Group Income Protection

Supportive team culture

Career progression opportunities

Job summary

Logisnext in Thame, Oxfordshire, is seeking a detail-focused Service Controller to join our high-performing Service department. This full-time role involves coordinating engineers for scheduled and emergency calls and acting as the primary contact between technicians, customers, and internal teams.

You will thrive in a fast-paced environment, bringing strong administrative experience, sharp organisation, and a proactive, problem-solving mindset to deliver results and support the team’s success.

Qualifications

• Experience in a service-led environment.
• Strong organisational skills with multi-tasking capabilities.
• Excellent communication and relationship-building with stakeholders.
• Proactive, solution-oriented mindset with a team-first approach.
• Desire to improve processes and deliver results.

Responsibilities

• Deliver high-quality service to customers.
• Meet and exceed KPI targets for your region.
• Plan and coordinate engineers for scheduled and emergency service calls.
• Act as the main liaison between technicians, customers and internal teams.
• Minimise open jobs and ensure timely invoicing on completion.
• Liaise with third-party suppliers to maintain service standards.
• Collaborate with Regional Sales Managers on service performance.
• Support other Service Controllers and broader service office as needed.

Skills

Administrative experience

Organisational skills

Communication

Team collaboration

Process improvement

Job description

Logisnext in Thame, Oxfordshire, is seeking a detail-focused Service Controller to join our high-performing Service department. This full-time role involves coordinating engineers for scheduled and emergency calls and acting as the primary contact between technicians, customers, and internal teams.

You will thrive in a fast-paced environment, bringing strong administrative experience, sharp organisation, and a proactive, problem-solving mindset to deliver results and support the team’s success.