Logistics Operations Controller - Drive Courier Service

Citysprint UK Ltd; Oxford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days’ annual leave + holidays

Birthday day off

Mental health support

Healthcare

Wellbeing benefits

Family-friendly days

Death in service cover

Job summary

CitySprint in Oxford is seeking an Operations Controller to manage day-to-day courier resources and ensure deliveries and collections meet customer SLAs. You will work closely with the Service Centre Manager to deliver a KPI-driven environment focused on service, safety, and performance.

The role demands hands-on decision-making, pace, and meticulous attention to detail in a fast-moving logistics network. Comprehensive benefits and a supportive team culture are offered.

Qualifications

• Experience in an operational, logistics or customer-focused environment.
• Confident communicator who can manage multiple priorities.
• Comfortable working with KPIs, systems and real-time decision-making.
• Organised, calm under pressure and solutions-focused.
• Basic Microsoft Office skills.

Responsibilities

• Managing and allocating courier resources in line with customer SLAs and network requirement.
• Monitoring courier performance and taking action where standards fall short.
• Handling day-to-day customer, courier and operational queries.
• Keeping systems updated accurately (e.g. CityTrak / X-Despatch).
• Supporting onboarding and compliance of courier resources.
• Working with colleagues to plan for peak periods and improve performance.
• Maintaining a safe, organised working environment.

Skills

Operational logistics

Communication

KPIs

Organised

Microsoft Office

CityTrak

X-Despatch

Tools

CityTrak

X-Despatch

Job description

CitySprint in Oxford is seeking an Operations Controller to manage day-to-day courier resources and ensure deliveries and collections meet customer SLAs. You will work closely with the Service Centre Manager to deliver a KPI-driven environment focused on service, safety, and performance.

The role demands hands-on decision-making, pace, and meticulous attention to detail in a fast-moving logistics network. Comprehensive benefits and a supportive team culture are offered.