Service Co-ordinator

ISS Facilities Services; Burslem; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a proactive Service Coordinator to ensure exceptional service delivery through the Helpdesk function. Located in Burslem, England, this role requires strong organizational skills, confidence in customer interactions, and proficiency in Microsoft Office. The successful candidate will manage client requests, maintain facilities management systems, and support the delivery team. This is a 12-month fixed term contract offering opportunities for growth within a diverse and inclusive workplace.

Qualifications

• Previous experience in a customer service, contact centre, or administrative role.
• Confident in handling calls and managing multiple requests.

Responsibilities

• Act as the first point of contact for client calls and emails.
• Identify appropriate solutions or escalate issues.
• Deliver professional, customer-focused helpdesk support.

Skills

Strong organisational skills

Excellent customer service

Proficient in Microsoft Office

Strong written and verbal communication

Team player

Job description

Overview

Service Co-ordinator (Contract: Key Account Network) – Location: Stoke-on-Trent, ST1 5PZ. Hours of work: 20. Contract Type: Fixed Term Contract (12 months).

At ISS, we take pride in delivering high-quality facilities services that keep workplaces safe, efficient, and welcoming. Across the UK, we partner with organisations in the Public, Private, and Specialist sectors to provide facilities management, cleaning and hygiene, maintenance, catering, security, landscaping, and more. We are looking for a proactive Service Co-ordinator to join our team and play a key role in ensuring exceptional service delivery through our Helpdesk function.

Key Responsibilities

• Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
• Identify appropriate solutions or escalate issues when required.
• Maintain and update facilities management systems (e.g. Maximo) and associated records.
• Deliver professional, customer-focused helpdesk support and administration.
• Assist the account delivery team with administrative tasks.
• Build and maintain strong relationships with clients and internal teams.
• Ensure compliance with company processes, procedures, and contractual obligations.

Qualifications / Essential Skills

• Strong organisational skills and a passion for delivering excellent customer service.
• Previous experience in a customer service, contact centre, or administrative role.
• Confident in handling calls and managing multiple requests.
• Proficient in Microsoft Office applications.
• Strong written and verbal communication skills.
• A collaborative team player with the ability to support others and contribute to shared goals.

About the Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]