Service Co-ordinator

Mpeople Recruitment; Bradford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Service Co-ordinator role based in Bradford with immediate start. Salary £25,000 - £28,000 DOE, full-time, permanent position.

The successful candidate will handle service calls, log repairs, and schedule engineers while ensuring diaries are fully utilised. Strong organisational skills, IT literacy, and the ability to prioritise urgent repairs are essential.

Qualifications

• Confident and professional telephone manner.
• Experience in service coordination, planning, scheduling, maintenance support, or service administration.
• Experience booking repairs or maintenance appointments, or managing field service engineer diaries.
• Strong organisational and multitasking skills.
• Good IT skills and ability to learn new systems quickly.
• Ability to work in a fast-paced environment and manage competing priorities.

Responsibilities

• Answer incoming customer calls regarding service and repair requirements.
• Log service calls and book repairs onto the company's online service management system.
• Schedule and coordinate engineer appointments to maximise diary utilisation.
• Manage and update engineer workloads and daily schedules.
• Liaise with customers to confirm appointments and provide service updates.
• Prioritise urgent repairs and respond to changing service demands.
• Maintain accurate records and documentation within the system.

Skills

Telephone etiquette

Service coordination

Scheduling

Maintenance support

Service administration

Organisational skills

Multitasking

IT literacy

Fast-paced environment

Job description

Service Co-ordinator

Bradford

£26K - £28K depending on experience

Service Co-ordinator

Location:BradfordSalary: £25,000 - £28,000 DOE Job Type: Full-time, Permanent Start Date: Immediate Start Available

We are currently recruiting for a Service Co-ordinator on behalf of our client, with an immediate start available for the right candidate.

This is an excellent opportunity for a highly organised individual with experience in service administration, scheduling, planning, or coordinating field-based engineers. The successful candidate will play a key role in ensuring service requests are handled efficiently and engineer diaries are fully utilised.

Key Responsibilities

• Answer incoming customer calls regarding service and repair requirements.
• Log service calls and book repairs onto the company's online service management system.
• Schedule and coordinate engineer appointments to maximise diary utilisation.
• Manage and update engineer workloads and daily schedules.
• Liaise with customers to confirm appointments and provide service updates.
• Prioritise urgent repairs and respond to changing service demands.
• Maintain accurate records and documentation within the system.

Candidate Requirements

• Confident and professional telephone manner.
• Previous experience within a service coordination, planning, scheduling, maintenance support, or service administration role.
• Experience booking repairs, maintenance appointments, or managing field service engineer diaries.
• Strong organisational and multitasking skills.
• Good IT skills and ability to learn new systems quickly.
• Ability to work in a fast-paced environment and manage competing priorities.

Desirable Experience

Candidates fromsimilar service-led, maintenance, engineering, facilities management, or field service environments would be particularly well suited to this position.