Service Coordinator

Forrest Recruitment; Chorley; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Quarterly bonus

Holiday + BH

Parking

Private healthcare

Pension scheme

Job summary

Forrest Recruitment is seeking a detail-driven Service Coordinator for our Chorley office on a permanent basis. You will coordinate field service activities, liaise with customers, suppliers and internal teams, and ensure smooth operation of service requests nationwide.

The role requires excellent customer service, strong organisational skills and the ability to manage multiple priorities. Hours are Mon-Thu 8:30am-5pm and Fri 8:30am-2:30pm, with a quarterly bonus and other benefits.

Qualifications

• Experience in a fast-paced engineering or manufacturing environment.
• Excellent customer service skills.
• Exceptional attention to detail and organisational ability.
• Confident working independently and managing multiple priorities.
• Experience using a job planning/CRM system.

Responsibilities

• Managing service requests from business customers via telephone and email.
• Scheduling a team of Service Engineers to planned and reactive jobs nationwide.
• Booking in high volumes of daily urgent breakdowns, planned maintenance visits, installations and services.
• Managing priority jobs and planning the engineer's workload based on urgency and location.
• Using the Field Management system to book jobs and send details to engineers/customers.
• Maintaining customer contact to provide ETAs/updates and act as the primary contact for enquiries.
• Preparing service quotations and service reports.
• Converting customer quotations into orders.
• Liaising with suppliers to order spare parts and raising purchase orders.
• Arranging shipment of urgent breakdown parts.
• Maintaining accurate service records and processing warranty claims.

Skills

Customer service

Attention to detail

Organisational skills

Time management

Independent working

Team player

Tools

CRM system

Field management system

Job description

Service Coordinator - Chorley - Permanent - up to £28k (Plus quarterly bonus)

Are you a detail-driven professional with a passion for customer service and operational efficiency? Do you thrive in fast-paced environments where precision and initiative are key?

Our client is seeking an organised and customer-focused Service Coordinator to join their busy office based in Chorley due to a long term member of staff retiring. You will be joining a successful supply and service business who have been established for over 20 years and will play an integral role in coordinating field service activities, ensuring smooth coordination between customers, suppliers, and internal teams.

Key Responsibilities

• Managing service requests from business customers via telephone and email
• Scheduling a team of Service Engineers to planned and reactive jobs nationwide
• Booking in high volumes of daily urgent breakdowns, planned maintenance visits, installations and services
• Managing priority jobs and planning the engineer's workload based on urgency of jobs and geographical location
• Using the Field Management system to book jobs and send details to engineers/customers
• Maintaining customer contact to provide ETA's/updates and acting as the primary contact for customer service enquiries via telephone and email
• Preparing service quotations and service reports
• Converting customer quotations into orders
• Liaising with suppliers to order spare parts and raising purchase orders
• Arranging shipment of urgent breakdown parts
• Maintaining accurate service records and processing warranty claims

About You

• Ideally a Service Coordinator/Engineering Administration background
• Previous experience of working in a fast-paced engineering or manufacturing environment is an advantage
• Excellent customer service skills
• Exceptional attention to detail and organisational ability
• Confident working independently and managing multiple priorities
• Previous use of a job planning/CRM system
• A proactive, solutions-focused mindset
• A team player with a sense of humour

Hours of work

• Monday - Thursday 8:30am-5pm and Friday 8:30am-2:30pm (30 minute lunch break)

Benefits

• Quarterly profit related bonus
• 25 days holiday + Bank Holidays
• Free parking
• Private healthcare after 6 months
• Pension scheme