Engineering Service Coordinator

Interaction Recruitment; Wakefield; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment is seeking an experienced Engineering Service Coordinator in Wakefield. This hands‑on role coordinates three areas: PPM, reactive service and installations, while managing engineers’ diaries and travel to ensure efficient, on‑time service across industrial and commercial sites.

You will plan maintenance activities, respond to urgent requests, and act as a main contact for clients with proactive updates.

Qualifications

• Experience coordinating or scheduling engineers in a busy service environment.
• Ability to manage multiple engineers' diaries and allocate jobs.
• Strong organisational skills with the ability to prioritise effectively.
• Excellent communication with engineers and customers.

Responsibilities

• Manage and coordinate a team of field engineers, including schedules, workloads and availability.
• Plan and allocate engineers to planned maintenance, reactive calls and installation jobs.
• Manage engineer diaries, appointments and travel to optimise resource use.
• Respond quickly to urgent jobs and reschedule engineers as priorities change.
• Act as a main point of contact for clients with proactive updates.
• Coordinate reactive repairs from client call to engineer attendance and completion.
• Schedule PPM works to ensure timely maintenance.
• Coordinate installation works including site surveys and quotations.
• Liaise with engineers to provide correct job details, parts and access.
• Coordinate suppliers and subcontractors where required.
• Monitor outstanding jobs and ensure closure.
• Work with sales and purchasing for smooth service delivery.
• Maintain accurate records of jobs and client requirements.

Skills

Engineering coordination

Diary management

Multi-engineer scheduling

Client communication

Prioritisation under pressure

Job description

Engineering Service Coordinator

Location: Wakefield, WF2 – Fully Office Based

Hours: Monday to Friday, 08:00 – 17:00

Salary: £28,000 – £32,000

We are looking for an experienced Engineering Service Coordinator to join a busy, fast‑paced service operation based in Wakefield.

This is a hands‑on coordination role where you will be responsible for managing engineers, organising their schedules and allocating jobs across a range of industrial and commercial sites. You will need to be comfortable working in a reactive environment, managing changing priorities and making sure engineers are in the right place, at the right time, with the right information.

You will coordinate three key areas of the business: PPM (planned preventative maintenance), reactive service and installations.

Key Responsibilities

• Manage and coordinate a team of field engineers, including their daily schedules, workloads and availability.
• Plan and allocate engineers to planned maintenance, reactive call‑outs and installation jobs across industrial and commercial sites.
• Manage engineer diaries, appointments and travel to ensure resources are used efficiently.
• Respond quickly to urgent jobs and changing client requirements, regularly rescheduling engineers when priorities change.
• Act as a key point of contact for clients, providing professional, proactive and timely updates.
• Coordinate reactive repairs from initial client call through to engineer attendance and completion.
• Plan and schedule PPM works, ensuring maintenance is completed within agreed timescales.
• Coordinate installation works, including site surveys, quotations, purchasing and subcontractor requirements.
• Liaise closely with engineers to ensure they have the correct job details, parts, equipment and access information.
• Coordinate suppliers and subcontractors where required.
• Monitor outstanding jobs and ensure works are completed and closed down correctly.
• Work closely with the sales and purchasing teams to ensure a smooth service from quotation through to completion.
• Maintain accurate records of jobs, engineer activity and client requirements.
• Manage competing priorities while maintaining excellent customer service.
• Ensure work is delivered efficiently and with commercial awareness, protecting margins wherever possible.

What We're Looking For

We are looking for someone who has previous experience coordinating or scheduling engineers. You must be confident managing multiple engineers and their diaries, allocating jobs and dealing with last‑minute changes in a busy service environment.

You will ideally have:

• Proven experience in engineering, field service, maintenance or technical scheduling.
• Experience managing engineer workloads, diaries and job allocation.
• Experience scheduling engineers to customer sites, ideally within an industrial, commercial, facilities, engineering or maintenance environment.
• Strong organisational skills and the ability to prioritise effectively.
• Experience working in a reactive, deadline‑driven environment.
• Excellent communication skills and confidence dealing with both engineers and customers.
• The ability to remain calm and make decisions when priorities change.
• Good commercial awareness and an understanding of costs, margins and efficient resource planning.
• Strong attention to detail and excellent administration skills.

Suitable Backgrounds

• Engineering Coordinator
• Engineering Scheduler
• Service Coordinator
• Service Scheduler
• Maintenance Coordinator
• Maintenance Scheduler
• Field Service Coordinator
• Field Engineer Scheduler
• Service Delivery Coordinator
• Contract Coordinator
• Engineering Planner
• Resource Planner

Why Join?

This is a key role within a busy service‑based business where every day brings different challenges. You'll have real responsibility for the successful deployment of engineers and the delivery of work to customers, with the opportunity to make a genuine impact on service levels and operational efficiency.

If you are an experienced Engineering Coordinator, Service Scheduler or Maintenance Coordinator who enjoys working at pace, managing engineers and solving problems, we'd love to hear from you.