Service Controller

Wild Recruitment; Bristol; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private Healthcare

Pension Scheme

Generous Holiday Allowance

Career development

Stable business

Job summary

Wild Recruitment in Bristol is seeking a Service Controller to coordinate engineers, respond to service requests, and keep the operation running smoothly. The role sits in a fast-paced service environment and requires strong organisation and proactive problem-solving.

Key duties include planning workloads, handling urgent call-outs, maintaining records, and producing performance reports. A friendly, customer-focused communicator with IT proficiency will thrive in this role.

Qualifications

• Strong organisational and multitasking abilities are essential.
• Excellent customer service and communication skills.
• Good IT skills including Microsoft Office.

Responsibilities

• Planning and scheduling engineers' daily workloads
• Responding to customer breakdowns and service requests
• Coordinating urgent call-outs and maintenance visits
• Updating job records and service information
• Working with multiple departments to deliver excellent customer service
• Producing reports and supporting operational performance

Skills

Organisational skills

Multitasking

Customer service

IT skills

Tools

Microsoft Office

Job description

Service Controller

Bristol | Up to £30,000 + Benefits | Permanent

Are you an organised scheduler, coordinator or service administrator who thrives in a fast-paced environment? We're looking for a Service Controller to become the hub of a busy service operation, coordinating engineers, managing customer enquiries and keeping everything running efficiently.

What You'll Be Doing

• Planning and scheduling engineers' daily workloads
• Responding to customer breakdowns and service requests
• Coordinating urgent call-outs and maintenance visits
• Updating job records and service information
• Working with multiple departments to deliver excellent customer service
• Producing reports and supporting operational performance

What We're Looking For

• Service Coordinator, Scheduler, Planner or Dispatch experience
• Strong organisational and multitasking skills
• Excellent customer service and communication skills
• Good IT skills including Microsoft Office
• Ability to stay calm under pressure and manage changing priorities
• Proactive, solutions-focused approach

Benefits

• Up to £30,000 DOE
• Private Healthcare
• Pension Scheme
• Generous Holiday Allowance
• Stable and growing business
• Excellent career development opportunities

Service Controller, Service Coordinator, Scheduler, Resource Planner, Dispatch Coordinator, Maintenance Planner, Customer Service, Engineering Support, Operations Coordinator, Fleet Coordinator, Scheduling, Breakdown Management, Administration, Logistics, Microsoft Office

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job