Service Coordinator

ACS Staffing Solutions; Eggington; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Birthday off

Company pension

Weekday hours

On-the-job training

Varied role with responsibility

Friendly office environment

Job summary

ACS Staffing Solutions in Leighton Buzzard is seeking a Service Coordinator to join a friendly, close-knit team. This office-based role manages planned and reactive jobs for field-based engineers, maintains contract information, and keeps customers updated.

You’ll coordinate maintenance visits, book engineers, handle customer inquiries by phone and email, and ensure accurate scheduling and reporting. The role offers Monday to Friday hours, training, and a supportive office environment.

Qualifications

• Previous experience within administration, service coordination, scheduling or customer service.
• Experience scheduling engineers/maintenance teams is useful but not essential.

Responsibilities

• Coordinating and booking planned maintenance and reactive service visits
• Managing diaries and calendars for a team of Field Service Engineers
• Liaising with customers by telephone and email regarding jobs and service visits
• Processing and checking customer purchase orders
• Maintaining accurate maintenance contract and scheduling information
• Collating and checking engineers’ job reports
• Identifying jobs where follow-up repair quotations are required
• Updating site and risk assessment information

Job description

Service Coordinator

Leighton Buzzard | Office Based

Monday - Friday, 9:00am - 5:30pm

£28,000 - £32,500 depending on experience

Are you an organised and proactive administrator who enjoys coordinating people, managing schedules and keeping customers updated?

We’re recruiting a Service Coordinator to join a friendly, close-knit team within a successful specialist service business based in Leighton Buzzard.

This is a varied role where you’ll be at the heart of the day-to-day operation, coordinating planned and reactive jobs for field-based engineers, maintaining accurate contract information and providing excellent service to customers.

What you’ll be doing

• Coordinating and booking planned maintenance and reactive service visits
• Managing diaries and calendars for a team of Field Service Engineers
• Liaising with customers by telephone and email regarding jobs and service visits
• Processing and checking customer purchase orders
• Maintaining accurate maintenance contract and scheduling information
• Collating and checking engineers’ job reports
• Identifying jobs where follow-up repair quotations are required
• Updating site and risk assessment information

About you

You’ll ideally have previous experience within an administration, service coordination, scheduling or customer service position.

Previous experience scheduling engineers, technicians, maintenance teams or other field-based employees would be particularly useful, but isn’t essential.

You’ll also have

• Strong administration and organisational skills
• Excellent customer service and communication skills
• A confident and friendly telephone manner
• The ability to manage several tasks and changing priorities
• Good attention to detail
• Confidence using Outlook, Word, Excel, Microsoft 365 and Teams
• A positive, reliable and proactive approach
• The ability to work both independently and as part of a small team

What’s in it for you

• Your birthday off - paid
• Company pension
• Monday to Friday working hours
• Full on-the-job training
• Varied role with plenty of responsibility
• Friendly, supportive office environment