Service Coordinator

Allscreens Nationwide Ltd; Sutton Coldfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

Life assurance

Health Cash Plan

Comprehensive training and development

Career progression within a growing,

Job summary

Aldscreens Nationwide Ltd in Minworth, Sutton Coldfield is seeking an organised and proactive Service Coordinator to join the team. You will keep the service operation running smoothly by coordinating engineers, managing customer requirements and ensuring quotations are prepared and delivered from initial enquiry through to completion.

Working Monday to Friday 8:00am–5:00pm, this permanent full-time role offers a structured environment with clear progression and a comprehensive benefits package

Qualifications

• Experience in service coordination, scheduling, engineering administration, facilities or a similar role.
• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• The ability to coordinate multiple engineers and jobs simultaneously.
• Good IT and administration skills.
• A proactive approach and excellent attention to detail.
• The ability to remain calm and organised under pressure.
• Experience within an engineering, technical or service environment would be advantageous.

Responsibilities

• Planning and managing engineers' diaries and schedules.
• Booking engineers in for planned and reactive work.
• Arranging customer appointments and coordinating site visits.
• Preparing, sending and following up on quotations.
• Dealing with customer enquiries by phone and email.
• Liaising with engineers to ensure they have everything required to complete their work.
• Managing incoming jobs and allocating work efficiently.
• Keeping customers updated on job progress.
• Coordinating jobs from initial enquiry through to completion.
• Updating internal systems and maintaining accurate records.
• Managing multiple priorities and ensuring deadlines are met.

Job description

Salary: TBC around 28k

Location: Minworth, Sutton Coldfield

Contract: Permanent, Full-Time

Hours: Monday–Friday, 8:00am–5:00pm

Holiday: 25 days, rising by 1 day each year up to 30 days

Why Work for Us?

Join a growing market leader in the material handling industry, where people are at the heart of the business. This is an opportunity to build a long-term career within an established organisation that invests in its employees and provides opportunities for development and progression.

What's on offer?

• 25 days' holiday, increasing by 1 day each year up to 30 days
• Company pension scheme
• Life assurance
• Health Cash Plan
• Comprehensive training and development opportunities
• Career progression within a growing, established business
• Monday–Friday working, 8:00am–5:00pm
• Permanent, full-time position
• Supportive working environment where your contribution genuinely matters

The company is committed to recruiting and developing the best people, with training and development playing an important part in building long-term careers.

The Role

We’re looking for an organised and proactive Service Coordinator to join the team in Minworth, Sutton Coldfield.

As a Service Coordinator, you’ll play a key role in keeping the service operation running smoothly. You’ll coordinate engineers, manage customer requirements, arrange quotations and ensure work is booked efficiently from initial enquiry through to completion.

Key Responsibilities

• Planning and managing engineers' diaries and schedules
• Booking engineers in for planned and reactive work
• Arranging customer appointments and coordinating site visits
• Preparing, sending and following up on quotations
• Dealing with customer enquiries by phone and email
• Liaising with engineers to ensure they have everything required to complete their work
• Managing incoming jobs and allocating work efficiently
• Keeping customers updated on job progress
• Coordinating jobs from initial enquiry through to completion
• Updating internal systems and maintaining accurate records
• Managing multiple priorities and ensuring deadlines are met

About You

We’re looking for a Service Coordinator who is highly organised, customer-focused and comfortable working in a busy service environment.

You’ll ideally have experience in service coordination, scheduling, engineering administration, facilities or a similar role.

You’ll need:

• Excellent organisational and time-management skills
• Strong communication and customer service abilities
• The ability to coordinate multiple engineers and jobs simultaneously
• Confidence dealing with quotations and customer enquiries
• Good IT and administration skills
• A proactive approach and excellent attention to detail
• The ability to remain calm and organised under pressure
• Experience within an engineering, technical or service environment would be advantageous

The Opportunity

This is a fantastic opportunity for an experienced Service Coordinator looking for a stable Monday–Friday role with a strong benefits package and the opportunity to develop their career within a growing business.