Service Coordinator

Interaction Recruitment Group; Peterborough; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Employee retail discount scheme

Free on-site parking

Full training and development

Career progression opportunities

22 days annual leave + bank holidays

Job summary

Interaction Recruitment Group is seeking a Service Coordinator to join our Peterborough team. You will organise maintenance visits, liaise with customers, and support engineers while ensuring timely, accurate service records.

The role offers full-time hours, training, and opportunities for career progression within a growing organisation. A proactive, customer-focused approach and strong Excel skills are essential for success.

Qualifications

• Previous experience in a service coordination, scheduling, administration or customer service role.
• Excellent communication skills, both written and verbal.
• Strong Microsoft Office skills, particularly Excel.
• A professional and confident telephone manner.
• Excellent organisational skills with exceptional attention to detail.
• The ability to prioritise a busy workload and meet deadlines.
• A proactive, customer-focused attitude.
• The ability to work independently as well as part of a team.

Responsibilities

• Coordinating planned maintenance and service visits through a network of engineers and external service partners.
• Liaising with customers to arrange scheduled work and follow-up appointments.
• Managing urgent maintenance requests and ensuring high-priority work is dealt with efficiently.
• Scheduling repair work and maintaining accurate service records.
• Providing excellent customer support and ensuring service requirements are met.
• Processing engineer paperwork and updating internal systems.
• Monitoring work in progress and ensuring jobs are completed within agreed timescales.
• Working closely with internal teams to ensure a smooth and efficient service.

Skills

Communication skills

Telephone manner

Organisational skills

Time management

Customer focus

Teamwork

Prioritisation

Proactive attitude

Independence

Tools

Microsoft Office

Excel

Job description

Overview

Interaction Recruitment are delighted to be recruiting on behalf of a well-established and growing organisation within the engineering and maintenance sector. They are looking to recruit a Service Coordinator to join their busy team in Peterborough.

This is a fantastic opportunity to join a supportive business where you'll play a key role in coordinating service activities, supporting customers, and ensuring day-to-day operations run smoothly. Full training will be provided, making this an excellent opportunity for someone with strong administration and customer service skills who is looking to develop a long-term career.

Location: Peterborough • Job Type: Permanent, Full-Time • Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week)

Responsibilities

• Coordinating planned maintenance and service visits through a network of engineers and external service partners.
• Liaising with customers to arrange scheduled work and follow-up appointments.
• Managing urgent maintenance requests and ensuring high-priority work is dealt with efficiently.
• Scheduling repair work and maintaining accurate service records.
• Providing excellent customer support and ensuring service requirements are met.
• Processing engineer paperwork and updating internal systems.
• Monitoring work in progress and ensuring jobs are completed within agreed timescales.
• Working closely with internal teams to ensure a smooth and efficient service.

About you

The ideal candidate will have:

• Previous experience in a service coordination, scheduling, administration or customer service role.
• Excellent communication skills, both written and verbal.
• Strong Microsoft Office skills, particularly Excel.
• A professional and confident telephone manner.
• Excellent organisational skills with exceptional attention to detail.
• The ability to prioritise a busy workload and meet deadlines.
• A proactive, customer-focused attitude.
• The ability to work independently as well as part of a team.

Experience within an engineering, maintenance, logistics, fleet or service-based environment would be advantageous, although this is not essential as full training will be provided.

What’s in it for you?

• Permanent, full-time position.
• Monday to Friday working hours (8:30am - 5:00pm) with no weekend work.
• 22 days annual leave plus bank holidays.
• Company pension scheme.
• Employee retail discount scheme.
• Free on-site parking.
• Full training and ongoing development.
• Genuine opportunities for career progression within a growing organisation.

If you\'re an organised, customer-focused individual who enjoys working in a fast-paced environment and keeping operations running smoothly, we\'d love to hear from you.

Apply today or contact Tilly on #removed# for more information.