SERVICE COORDINATOR / ADMINISTRATOR

Winner Recruitment; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Winner Recruitment is seeking a Service Coordinator / Administrator to join a busy, well-established team in the Sheffield area. The role is office-based and suited to someone who is highly organised, confident communicating with customers and technicians, and able to manage multiple jobs at once.

You will coordinate service breakdowns, repairs and maintenance requests, prioritise urgent work, schedule technicians and contractors, and provide progress updates.

Qualifications

• Prior experience in administration or service coordination is advantageous.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Confident communicating with customers, technicians and contractors.
• Ability to prioritise workloads and manage multiple tasks.
• Proficient with Microsoft Office and email.
• Experience with scheduling or job management systems is beneficial.

Responsibilities

• Carry out a variety of administrative duties.
• Coordinate service breakdowns, repairs and maintenance requests.
• Assess the urgency of incoming jobs and prioritise work accordingly.
• Schedule and coordinate service technicians and external contractors.
• Act as the main point of contact for customers, providing service updates and progress reports.
• Liaise with technicians, contractors and customers to ensure jobs are completed efficiently.
• Maintain accurate records of jobs, service reports, customer information and job progress.
• Monitor outstanding work and follow up to ensure jobs are completed within agreed timescales.
• Process and update relevant paperwork and internal systems.
• Handle general administrative duties associated with service coordination and customer support.

Skills

administration

service coordination

scheduling

Microsoft Office

customer communication

time management

attention to detail

teamwork

Tools

Scheduling software

Job description

SERVICE COORDINATOR / ADMINISTRATOR

Winner Recruitment are currently recruiting for a Service Coordinator / Administrator to join an established and busy team.

This is a varied office-based role, ideal for someone who is organised, confident communicating with customers and technicians, and able to manage multiple jobs at the same time.

Job Duties

• Carry out a variety of administrative and office-based duties
• Manage and coordinate service breakdowns, repairs and maintenance requests
• Assess the urgency of incoming jobs and prioritise work accordingly
• Schedule and coordinate service technicians and external contractors
• Act as the main point of contact for customers, providing service updates and progress reports
• Liaise with technicians, contractors and customers to ensure jobs are completed efficiently
• Maintain accurate records of jobs, service reports, customer information and job progress
• Monitor outstanding work and follow up to ensure jobs are completed within agreed timescales
• Process and update relevant paperwork and internal systems
• Handle general administrative duties associated with service coordination and customer support

Job Requirements

• Previous experience in administration, service coordination, scheduling or a similar role would be advantageous
• Strong organisational and time management skills
• Excellent attention to detail
• Confident communicating with customers, technicians and contractors
• Ability to prioritise workloads and manage multiple tasks
• Confident using Microsoft Office, email and computer-based systems
• Experience using scheduling or job management systems would be beneficial
• Professional, reliable and able to work well under pressure
• A proactive approach with the ability to work both independently and as part of a team

Hours of Work

Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 3:00pm

Lunch: 1 hour Monday - Thursday
Total: 34 hours per week

About the Role

This is a fantastic opportunity to join a well-established business through Winner Recruitment, offering a varied role with plenty of responsibility.