Service Coordinator

JAM Recruitment Ltd; Lickey End; On-site; GBP 27,000 - 28,000; Full time

Job summary

Pertemps is recruiting a Service Coordinator to join a well-established organisation in Bromsgrove. The role involves planning, administrative duties and coordinating multiple priorities to ensure smooth customer service delivery.

The successful candidate will schedule work for engineers, manage customer enquiries, and collaborate with internal departments. Experience in scheduling or service coordination is advantageous, with a focus on accuracy and proactive problem-solving.

Qualifications

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience working within a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, particularly Excel, and CRM systems.
• A proactive approach with strong problem-solving abilities.
• Able to work effectively both independently and as part of a team.

Responsibilities

• Plan, book and schedule work for engineers and technicians.
• Coordinate engineer diaries to maximise efficiency.
• Answer customer enquiries via phone and email.
• Maintain accurate records in internal systems and CRM.
• Raising invoices and supporting service documentation.

Skills

Scheduling

Customer service

Organisational skills

Communication skills

Tools

CRM systems

Microsoft Excel

Job description

The Service Coordinator will join a permanent, full-time team in Bromsgrove, earning between £27,000 and £28,000 per annum. This position involves planning and administrative duties to support customer service delivery. The successful candidate will schedule work for engineers, manage customer enquiries, and coordinate with internal departments to ensure jobs are completed efficiently. Strong organisational abilities and a customer-focused approach are essential for managing multiple priorities. Experience in scheduling or service coordination is advantageous. This role offers a stable opportunity within a growing organisation, providing essential support to maintain smooth operational flow.

Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: £27,000 - £28,000 per annum

Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities.

The Role

As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, them will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently.

Key Responsibilities

• Planning, booking and scheduling work for field-based and workshop engineers.
• Coordinating engineer diaries to maximise efficiency and meet customer requirements.
• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing inbound and outbound communications with customers and engineers.
• Resolving customer queries and providing regular updates on service requests.
• Booking travel and accommodation for engineers when required.
• Processing service documentation and maintaining accurate records on internal systems.
• Updating CRM and service management systems to ensure information is accurate and up to date.
• Raising invoices and supporting the administration of completed service jobs.
• Working closely with internal departments to ensure excellent customer service is delivered at all times.
• Providing general administrative support to the wider customer service team.

The Ideal Candidate

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience working within a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, particularly Excel, and CRM systems.
• A proactive approach with strong problem-solving abilities.
• Able to work effectively both independently and as part of a team.