Service (Call out) Engineer

Orona UK; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading lift technology company is seeking a Service Engineer in Glasgow, Scotland. This role focuses on maintaining lifts and equipment, attending breakdown callouts, and building customer relationships. Candidates should have experience in the lift industry and a strong customer focus. The position offers competitive pay and benefits, including training opportunities and holiday entitlement.

Benefits

Competitive salary

25 days holiday + bank holidays

Unlimited access to qualified GPs 24/7

Discounts with over 800 retailers

Training course opportunities

Eye Test vouchers

Opportunities for overtime

Long term service awards

Sick pay scheme

Recruitment referral scheme

Life assurance

Qualifications

• Must have experience in the Lift industry.
• Able to complete basic service and maintenance requirements for most types of lifts.
• Aims to build effective relationships with internal and external customers.

Responsibilities

• Carry out regular maintenance service visits to lifts.
• Attend lift breakdown callouts within the contractual response time.
• Build excellent customer relationships with clients.

Skills

Lift Maintenance

Customer Focus

Health, Safety and Environment knowledge

Job description

Service (Call out) Engineer

ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Service Engineers in Glasgow (Scotland

Summary

Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. During normal working day is required to attend lift breakdown callouts, within the contractual response time, carrying out small repairs where capable, advising Supervisor / Call Centre if unable to solve. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with "Warranty" lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Required to be an integral part of the regional 24 / 7 Standby / Callout rota.

Responsibilities

• Carry out regular maintenance service visits to lifts and equipment within allocated area.
• Attend lift breakdown callouts within the contractual response time.
• Carry out small repairs where capable.
• Advise Supervisor / Call Centre if unable to solve.
• Build excellent customer relationships with all clients on the route.
• Make extra special efforts for clients with "Warranty" lifts to win ongoing service contracts.
• Provide Head Office with client ownership information when available.
• Be an integral part of the regional 24 / 7 Standby / Callout rota.

Qualifications

• Must have experience in the Lift industry.
• Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
• Customer Focus – aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
• Health, Safety and Environment – Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative.

Benefits

• Competitive salary
• 25 days holiday + bank holidays
• GP24 service- unlimited access with qualified GP's 24 hours all year round
• Orona Rewards scheme giving discounts with over 800 retailors
• Internal + External opportunities for training courses
• Access to Eye Test vouchers
• Excellent opportunities for overtime
• Awards given for long term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance