Service Assistant

National Trust; Cefn-bach; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent UK conservation charity is looking for a Service Assistant at Plas Newydd in Wales. You will provide vital support to your colleagues and assist visitors with their needs, including welcoming them, answering questions, and performing various tasks. The ideal candidate is adaptable, organized, and committed to delivering great customer service in a bilingual environment. A flexible working schedule is essential, and Welsh language skills are beneficial but not mandatory.

Qualifications

• Focused on delivering great service to everyone.
• Able to work on your own initiative and in a team.
• Organized and adaptable to different tasks.
• Willing to learn new skills and provide bilingual service.

Responsibilities

• Provide assistance to visitors and colleagues.
• Welcome and help visitors as they arrive.
• Restock shelves and clear tables.
• Answer visitors' questions and ensure their needs are met.

Skills

Great customer service

Team player

Adaptable

Welsh language skills

Job description

Overview

We’re looking for a Service Assistant to join us at Plas Newydd to help busy teams throughout our visitor operations.

Rydym yn dymuno penodi Cynorthwyydd Gwasanaeth i ymuno â ni ym Mhlas Newydd i gynorthwyo timau prysur ar draws ein gweithrediadau ymwelwyr.

Compensation & Contract

Salary: £12.25 an hour

Cyflog: £12.25 y awr

Duration: Fixed Term Contract from 12 February until 22 November 2026

Hyd: Contract Cyfnod Penodol o 12 Chwefror 2025 - 22 Tachwedd 2025

Hours: 655 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.

655. Mae'r rôl hon yn seiliedig ar oriau blynyddol, lle gall faint o oriau rydych chi'n gweithio bob mis amrywio, fodd bynnag bydd eich cyflog yn cael ei dalu mewn 12 rhandaliad gyfartal dros y flwyddyn.

Working 3-4 mornings a week on a rota basis. This will be any days Monday- Sunday, including weekends and bank holidays.

Yn gweithio 3-4 bore’r wythnos ar sail rota. Bydd hyn unrhyw ddiwrnod, dydd Llun - dydd Sul, gan gynnwys penwythnosau a gwyliau banc.

There may be scope for flex in these hours as long as overall cover can be provided for the business. Please include any hours restrictions / requirements with your application.

Efallai y bydd lle i’r oriau hyn fod yn hyblyg cyn belled â bod modd cael rhywun arall i weithio’r oriau hynny ar gyfer y busnes. Nodwch unrhyw gyfyngiadau / gofynion oriau gyda’ch cais.

Interview & Training

Provisional interview date: Thursday 29th January

Dyddiad a glustnodwyd ar gyfer cyfweld: Dydd Iau 29 Ionawr

If successful there will be a training day on Thursday 12th February and a start date from Sat 14th February.

Os byddwch yn llwyddiannus, cynhelir diwrnod hyfforddiant ar ddydd Iau 12 Chwefror, a chychwyn ar ddydd Sadwrn 14 Chwefror.

Assessment Requirement

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Ar gyfer y swydd hon, bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich cryfderau ac i chi gael mewnwelediad i’r swydd.

Responsibilities

• The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.
• Rhan greiddiol eich swydd yw rhoi cefnogaeth hanfodol a chadarnhaol i’ch cydweithwyr, lle bynnag y bydd eich angen, gan ganolbwyntio’n bennaf ar gyfarch a helpu ymwelwyr wrth iddynt gyrraedd.
• No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café.
• Bydd pob diwrnod yn wahanol. Gallwch ddisgwyl cwrdd â llawer o wahanol bobl a datblygu profiad yn y gwahanol ardaloedd y bydd ymwelwyr yn ymweld â nhw.
• Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
• Yn bwysicaf oll, byddwch yn siarad ag ymwelwyr, yn ateb eu cwestiynau ac yn sicrhau y byddant yn dod o hyd i bopeth sydd ei angen arnynt i fwynhau eu diwrnod.

Qualifications / What we're looking for

• We’d love to hear from you if you’re focused on giving great service to everyone you meet.
• Byddem wrth ein bodd yn clywed gennych chi os ydych chi’n: Mwynhau darparu gwasanaeth gwych i bawb yr ydych yn cwrdd â nhw.
• a team player, but also happy to work on your own initiative.
• Yn gallu gweithio mewn tîm yn ogystal ag ar eich menter eich hun
• well‑organised and adaptable.
• Unigolyn hynod drefnus ac yn hyblyg
• willing to learn new skills.
• Unigolyn sy’n barod i ddysgu sgiliau newydd
• The National Trust in Wales is a bilingual organisation and all staff and volunteers must show a commitment to work in a fully bilingual environment.
• Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog.
• Please return the Welsh Language Competency matrix within your application. In order to provide fully bilingual customer service, we are looking for people who can demonstrate conversational Welsh skills as a minimum. Welsh learners are very welcome to apply and training can be provided to develop Welsh language skills.
• Cwblhewch y cwestiwn Cymhwysedd Iaith Gymraeg yn eich cais. Er mwyn ddarparu gwasanaeth ddwyieithog rydym yn chwilio am bobl sy’n gallu dangos sgiliau sgyrsiol drwy’r iaith Gymraeg. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg.

Reporting

Reporting to Alison Hamilton, Welcome Manager, you’ll be part of a team of 7 working at Plas Newydd.

Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio yn Plas Newydd.