Service Architect

Leidos; Farnborough; Hybrid; GBP 74,000 - 99,000; Full time

Job summary

A leading technology solutions company is seeking a proactive Service Architect to lead service management input for bids and implement agile delivery. This role includes designing service solutions, collaborating across teams, and ensuring smooth service transitions. Ideal candidates will have experience in large-scale IT environments and a strong knowledge of ITIL practices. Competitive salary and flexible working options available.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible working time

Gym memberships

Qualifications

• Proven experience as a Service Architect in IT delivery.
• Strong working knowledge of ITIL framework.
• Experience in designing service solutions in large environments.

Responsibilities

• Define the service approach for client environments.
• Produce detailed Service Designs.
• Lead service transition planning across teams.

Skills

Service Architect experience

ITIL framework knowledge

Agile delivery methods

Interpersonal skills

Analytical skills

Tools

ServiceNow

BMC Remedy

Job description

Service Architect (Bid and Programme)

Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer.

Security Clearance Level: DV

Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world\'s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers.

Are you ready for your next career challenge?

We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment.

Responsibilities

• Service Architecture: Defining the service approach to enable technical and business service delivery for client environments
• Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment
• Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations
• Stakeholder Collaboration: Work closely with Customers to gain acceptance in capability; with Bid teams to build trust in service solutions; with Engineering to ensure supportability and operational readiness; with Solution Architects & Security to influence design from a service operations perspective; with Programme Manager & Scrum Master to align service readiness with milestones; with Head of Live Service and ITSM Leads to meet acceptance criteria; with Technical Leads to define support models and documentation handover
• Requirements Management: Define and manage service requirements with the SMO, integrating into solution designs
• ITIL Process Alignment: Ensure service designs and transitions align with ITIL best practices including Incident, Problem, Change, Service Level, Knowledge, and Continual Service Improvement
• Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards
• Continuous improvement & innovation: Identify opportunities for improvement, cost efficiency, automation, and monitoring
• Service Impact Assessment: Review proposed solutions to assess impacts to live service and support structures

Qualifications

You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components, platforms and business processes. Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts.

The Service Architect must have:

• Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments
• Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master)
• Demonstrable experience in:
  • Designing and implementing service models within large programmes
  • Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement
  • Creating Service Design Packages and contributing to Operational Acceptance Criteria
  • Creating compelling text for PQQ and bid activity
  • Development of cost models for new business
• Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels
• Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning
• Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams

Desirable for the Service Architect

• ITIL 4 Managing Professional or ITIL Expert certification
• Experience working in secure or regulated environments (central government, finance, defence, healthcare)
• Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent

Clearance

Clearance for Role: DV

Ready to apply? Share your CV with us today!

What we do for you

At Leidos we are dedicated to customer success, teamwork, and making a difference. We offer meaningful and engaging careers, a collaborative culture, and support for career goals, while promoting work–life balance.

We provide an employment package that attracts, develops and retains top talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Flexible working time
• Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle to work)

Diversity and Inclusion

We welcome applications from all backgrounds and are committed to an inclusive culture with equal access to opportunities and resources. If you require reasonable adjustments during the application process, please let us know.

Who We Are

Leidos UK & Europe – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services.

Pay Range

£74,700.00-£98,300.00