Service & Technical Coordinator

Adecco; Andover; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Service and Technical Coordinator in Andover. This full-time role involves managing warranty inquiries, supporting engineers, and ensuring excellent customer service. The ideal candidate will have a background in customer service and be proficient with Microsoft Office. Benefits include a friendly office environment, career progression opportunities, and a Christmas bonus scheme. Hybrid working options are available for the right candidate.

Benefits

20 days holiday + bank holidays

Yearly Christmas bonus scheme

Friendly office environment

Qualifications

• Previous experience working in customer service or administrative roles.
• Excellent communication skills with a friendly phone manner.
• Highly organized with great attention to detail.

Responsibilities

• Manage warranty enquiries from start to finish.
• Raise purchase orders and monitor supplier deliveries.
• Log service jobs and schedule engineer visits.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving skills

Microsoft Office and CRM systems knowledge

Job description

Service and Technical Coordinator

Andover, Hampshire

Full‑time, Permanent

£26,000-£30,000 DOE

Monday‑Friday, 8:30am‑5pm

Office‑based, with hybrid working considered for the right candidate.

Are you organised, proactive, and great with people? Looking to take the next step in your career within a friendly, ambitious company? We're looking for a Service & Technical Coordinator to become a key part of our clients expanding Service Department.

This is a varied, hands‑on role where no two days are the same. You'll be the go‑to person for customers, suppliers, engineers, and our Service Manager in helping to keep operations running smoothly while delivering an exceptional customer experience.

If you enjoy problem‑solving, taking ownership, and working in a supportive environment where your contribution really matters, this role is for you.

What You'll Be Doing

• Managing and tracking warranty enquiries from start to finish
• Raising purchase orders and monitoring supplier deliveries
• Logging service jobs, scheduling engineer visits, and keeping customers informed
• Responding promptly to customer queries via phone and email
• Supporting the Service Manager with workflow planning, reporting, and daily coordination
• Assisting with spare parts inventory, including stock checks and ordering
• Preparing repair and spare‑part quotations
• Maintaining accurate records to ensure smooth, efficient service operations

What We're Looking For

• Previous experience and knowledge working in customer service, service administration, technical support or warranty roles
• Excellent communication skills and a confident, friendly phone manner
• Highly organised with great attention to detail
• Logical thinker with strong problem‑solving skills
• Comfortable with Microsoft Office, CRM systems, and general IT
• Reliable, proactive, and able to juggle multiple tasks in a fast‑paced environment
• A strong team player who takes pride in their work

What You'll Get

• Progression and development opportunities
• 20 days holiday + bank holidays
• Christmas closure (3 days taken from holiday allowance)
• Yearly Christmas bonus scheme
• Relaxed, friendly office environment with a smart casual dress code
• A close‑knit team where your contribution is valued

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.