Service Advisor (VAG Group)

Confidential; Brighton; On-site; GBP 32,000 - 40,000; Full time

Job summary

Confidential is seeking an experienced Service Advisor for a premium Brighton dealership. The role involves managing the full customer service journey—from bookings and vehicle check-ins to workshop updates, invoicing and handovers—within a busy Aftersales team.

You will need solid Service Advisor experience, strong organisation, and a customer-focused approach to keep the workshop moving and customers well looked after. The position includes a 46.25-hour week and a Saturday rotation.

Qualifications

• Experience as a Service Advisor in a dealership or automotive service environment.
• Strong organisational skills and attention to detail.
• Excellent communication and customer-facing skills.

Responsibilities

• Manage the full customer service journey from bookings to workshop updates.
• Handle check-ins, invoicing and handovers with the workshop team.
• Ensure customer satisfaction and smooth workshop flow.

Skills

Customer service

Organisation

Communication

Job description

Service Advisor Premium Dealership 31,500 Basic 38,000- 40,000 OTE
Changing jobs should improve something. Better money, fewer Saturdays, genuine progression or a business that actually invests in your development.
Ideally, more than one.
Holt Recruitment are working with an established Premium Dealership in Brighton, looking for an experienced Service Advisor to join their Aftersales team.
The dealership has operated from the same Brighton site for 20 years and belongs to a family-run motor group established over 150 years ago.

What's in it for you?

• - 31,500 basic salary with a realistic 38,000- 40,000 OTE.
• - 46.25-hour working week, Monday to Friday.
• - One in four Saturdays, 8:30am-12:30pm.
• - Achievable bonus structure covering labour sales, customer service, and service plans, with quarterly bonuses worth up to 1,300pm
• - Manufacturer accreditation within your first 12 months - with genuine progression opportunities across the Group in the future.

The role
You'll be managing the full customer service journey, from bookings and vehicle check-ins through to workshop updates, additional work authorisation, invoicing and handovers.
You'll need existing Service Advisor experience, good organisation and the ability to look after customers properly while keeping a busy workshop moving.
Why consider it?
If your current dealership offers plenty of targets but very little in return, this could be worth a conversation.