Service Advisor | 36K OTE

Hawk Hiring LTD; Brighton; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Full VAG Group manufacturer training

Competitive commission scheme

Career progression opportunities

Generous holiday allowance

Employee benefits

Job summary

Hawk Hiring LTD is seeking a Service Advisor in Brighton to join our enthusiastic aftersales team. You will deliver an outstanding customer experience, supported by a fully funded VAG Group accredited training program.

Based in a prestige showroom, you will handle repairs follow-ups, bookings, and payments while collaborating with the Sales department to support vehicle sales and customer satisfaction.

Qualifications

• Strong oral and written communication with a customer-first mindset.
• Excellent organizational skills and ability to prioritise workload to meet timeframes.
• A valid UK driving licence is required.
• Full training provided; previous motor retail experience is a plus.

Responsibilities

• Liaise directly with customers regarding repairs, outstanding work and Service Plan follow-ups.
• Log all appointments, reservations and MOTs into the central database and build records.
• Maintain clear communication with customers while vehicles are in the workshop and handle payments smoothly.
• Complete accurate job cards, manage booking and allocation of courtesy cars, resolve complaints promptly.
• Collaborate with Sales to promote new/used vehicle sales and support business goals.

Skills

Strong communication

Organizational skills

Driving licence (UK)

Customer service experience

Job description

Service Advisor

Are you a highly enthusiastic, customer-focused professional looking to elevate your career with a leading prestige brand in Brighton? Join our high-energy aftersales team and deliver an amazing experience for our customers, backed by a fully funded, elite VAG Group accredited training program.

About Us

We are an established automotive leader operating a busy, state-of-the-art showroom and workshop environment focused on premium prestige vehicles. We take pride in cultivating a supportive, forward-thinking environment where you are given all the tools and technology needed to succeed. Joining us means gaining access to manufacturer-backed training, clear path opportunities for growth, and a close-knit team culture that values your drive and customer service excellence.

What is in it for you:

• Salary: £30,000 – £32,000 per annum (OTE up to £36,000)
• Hours: Monday to Friday 8:00am – 6:00pm, Saturday 8:00am – 1:00pm (1 in 4 rotation)
• Perks: Full VAG Group manufacturer training leading to accredited status, competitive commission scheme, career progression opportunities, generous holiday allowance, and employee benefits.

What you will be doing:

• Liaise directly with customers regarding ongoing repairs, outstanding work, and Service Plan follow-ups.
• Log all appointments, reservations, and MOTs accurately into the central database while building customer records.
• Maintain clear, continuous communication with customers while their vehicle is in the workshop, ensuring excellent service and handling payments smoothly.
• Complete accurate job cards, control the booking and allocation of courtesy cars, and resolve any complaints quickly and effectively.
• Collaborate with the Sales Department to promote new/used vehicle sales and support overall business goals.

Requirements & Ideal Profile:

• Strong oral and written communication skills with a confident, customer-first mindset.
• Excellent organizational skills, with the ability to self-prioritize workload and meet timeframes.
• A valid UK Driving License is required.
• Previous experience in the motor industry or retail customer service is preferred, but not essential—full training is provided!

Commutable Locations:

This role is based in Brighton, making it an easy commute from Hove, Worthing, Lewes, and Shoreham-by-Sea.

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