Service Advisor | Prestige VAG Specialist | 36K OTE

Hawk Hiring LTD; Brighton; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance

Company pension scheme

Employee discounts on servicing, parts

Free on-site parking

Modern staff lounge with coffee & teas

Job summary

Prestige Brand is seeking a proactive Service Advisor / Aftersales Specialist in Brighton to act as the main link between customers and the workshop team. You will provide clear repair updates, guide servicing, and support maintenance decisions.

Join a busy prestige workshop with structured development pathways and a focus on delivering a high standard of customer experience. A UK driving licence is required and the role is based on-site in Brighton.

Qualifications

• Strong verbal and written communication skills with a customer-first mindset.
• Excellent time management and organizational abilities.
• Valid UK Driving Licence (required for moving/handling customer and courtesy vehicles).
• Previous motor trade aftersales or retail customer service experience preferred.

Responsibilities

• Front-of-house customer liaison and service plan management.
• Create job cards and schedule workshop activities.
• Coordinate courtesy cars and ensure smooth payment processing.

Skills

Strong communication

Organisational skills

Driving licence (UK)

Customer service experience

Job description

Prestige Brand Service Advisor

Pay & Benefits

• Salary: £30,000 – £32,000 basic per annum (Realistic OTE up to £36,000+ with performance bonus)
• Hours: Monday to Friday 8:00 AM – 6:00 PM, Saturday 8:30 AM – 1:00 PM (1 in 4 rotating shift schedule)
• Perks: Generous holiday allowance, company pension scheme, employee discounts on servicing, parts & vehicle upgrades, free secure on-site parking, modern staff waiting lounge with fresh grounded coffee & teas.
• Training & Development: Fully funded elite VAG Group manufacturer-accredited training pathway with clear internal career progression routes.
• Workload: Front-of-house customer liaison, service plan management, job card creation, workshop scheduling, courtesy car coordination, and smooth payment processing.

About Us

We are a premier, established automotive leader operating a busy, state-of-the-art prestige workshop and dealership environment in the Brighton area. Built around a zero-corporate-pressure culture, high staff retention, and cutting-edge facilities, we take pride in delivering a 5-star customer experience while ensuring our aftersales team has all the tools, technology, and support needed to thrive.

Role Overview

Seeking an enthusiastic, customer-focused Service Advisor / Aftersales Specialist to join our fast-paced automotive team. You will serve as the primary link between our customers and our workshop technicians, providing exceptional service, clear repair updates, and expert guidance on vehicle servicing and maintenance.

Requirements

• Strong verbal and written communication skills with a confident, customer-first mindset.
• High level of organization with the ability to prioritize tasks and manage time effectively.
• Valid UK Driving Licence (required for moving/handling customer and courtesy vehicles).
• Previous motor trade aftersales experience or retail customer service experience preferred (full manufacturer training is provided).

Location & Commute

• Base: Brighton (Free secure on-site parking)
• Road Links: Strategically located directly off the A23 main road, just a 30-minute drive from Junction 11 of the M23, offering easy access across East and West Sussex.
• Public Transport: Minutes from Preston Park and Brighton mainline railway stations alongside regular local bus routes.
• Commutable From: Brighton, Hove, Worthing, Lewes, Shoreham-by-Sea, and Newhaven.