Service Advisor | 38K OTE

Hawk Hiring; Eastbourne; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

VAG Group training

Accredited status

Competitive commission scheme

Career progression opportunities

Generous holiday allowance

Employee benefits

Job summary

Hawk Hiring is seeking a Service Advisor for a prestige automotive brand in Worthing. You will engage with customers, manage repairs, appointments and payments, and support showroom operations.

The role offers a salary of £30,000–£32,000 with OTE up to £36,000, Monday to Friday 8:00–18:00 and Saturday mornings on a 1-in-3 rotation, plus full manufacturer training and career progression. Join a forward-thinking team focused on exceptional customer service.

Responsibilities

• Liaise directly with customers regarding ongoing repairs, outstanding work, and Service Plan follow-ups.
• Log all appointments, reservations, and MOTs accurately into the central database while building customer records.
• Maintain clear, continuous communication with customers while their vehicle is in the workshop, ensuring excellent service and handling payments smoothly.
• Complete accurate job cards, control the booking and allocation of courtesy cars, and resolve any complaints quickly and effectively.
• Collaborate with the Sales Department to promote new/used vehicle sales and support overall business goals.

Job description

Service Advisor

Are you a highly enthusiastic, customer-focused professional looking to elevate your career with a leading prestige brand in Worthing? Join our high-energy aftersales team and deliver an amazing experience for our customers, backed by a fully funded, elite VAG Group accredited training program.

About Us

We are an established automotive leader operating a busy, state-of-the-art showroom and workshop environment focused on premium prestige vehicles. We take pride in cultivating a supportive, forward-thinking environment where you are given all the tools and technology needed to succeed. Joining us means gaining access to manufacturer-backed training, clear path opportunities for growth, and a close-knit team culture that values your drive and customer service excellence.

What is in it for you:

• Salary: £30,000 – £32,000 per annum + OTE up to £36,000
• Hours: 8:00am to 6:00pm Monday to Friday | 8:00am to 1:00pm Saturday (1 in 3 rotation)
• Perks: Full VAG Group manufacturer training leading to accredited status, competitive commission scheme, career progression opportunities, generous holiday allowance, and employee benefits.

What you will be doing:

• Liaise directly with customers regarding ongoing repairs, outstanding work, and Service Plan follow-ups.
• Log all appointments, reservations, and MOTs accurately into the central database while building customer records.
• Maintain clear, continuous communication with customers while their vehicle is in the workshop, ensuring excellent service and handling payments smoothly.
• Complete accurate job cards, control the booking and allocation of courtesy cars, and resolve any complaints quickly and effectively.
• Collaborate with the Sales Department to promote new/used vehicle sales and support overall business goals.

Commutable Locations:

This role is based in Worthing, making it an easy commute from Brighton, Hove, Littlehampton, and Shoreham-by-Sea.