Service Advisor: Training, Bonus + Career Growth

AutoSkills (United Kingdom); Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Ongoing manufacturer training

Supportive team environment

Career progression opportunities

Full-time, permanent employment

Job summary

AutoSkills (United Kingdom) in Birmingham seeks an experienced Service Advisor to join its busy Aftersales team. The role focuses on delivering outstanding customer service, managing bookings and liaising with workshop staff to ensure smooth service and repairs.

A competitive salary is offered with potential for bonus and ongoing training. The successful candidate will build strong customer relationships, support workshop efficiency, and drive a positive customer journey from booking to vehicle

Qualifications

• Previous experience as a Service Advisor within the motor trade is essential
• Excellent customer service and communication skills
• Confident dealing with customers face-to-face and over the telephone
• Experience upselling additional work, products or services
• Comfortable using dealership management systems such as Keyloop, eDynamix or 1link
• Strong organisational skills and the ability to work in a fast-paced environment
• A professional, positive and customer-focused approach
• Full UK driving licence

Responsibilities

• Welcoming customers and booking vehicles in for servicing, MOTs and repairs
• Acting as the main point of contact throughout the service and repair process
• Liaising with technicians and workshop colleagues to monitor work in progress
• Keeping customers informed of repair updates, costs and completion times
• Explaining recommended repairs and additional work clearly
• Identifying opportunities to upsell additional products and services
• Preparing invoices and ensuring accurate customer records
• Delivering excellent customer service and maintaining high satisfaction levels

Job description

AutoSkills (United Kingdom) in Birmingham seeks an experienced Service Advisor to join its busy Aftersales team. The role focuses on delivering outstanding customer service, managing bookings and liaising with workshop staff to ensure smooth service and repairs.

A competitive salary is offered with potential for bonus and ongoing training. The successful candidate will build strong customer relationships, support workshop efficiency, and drive a positive customer journey from booking to vehicle