Automotive Service Advisor - Uncapped Bonuses & Training

AutoSkills (United Kingdom); Gatwick; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Uncapped bonus potential

Ongoing manufacturer training

Career development and progression

Job summary

AutoSkills (United Kingdom) seeks an experienced Service Advisor for a busy Gatwick dealership. You will be the key link between customers and the workshop, guiding the aftersales journey and ensuring a first-class experience from booking to collection.

You should bring strong communication, dealership experience and a customer-first approach, with opportunities for earnings through uncapped bonus potential and ongoing manufacturer training.

Qualifications

• Previous experience working as a Service Advisor, Aftersales Advisor or within a similar automotive customer-facing role.
• Experience within a franchised dealership or automotive aftersales environment.
• Excellent communication and customer service skills.
• The ability to build rapport and establish strong relationships with customers.
• Confidence explaining technical information and repair requirements clearly and professionally.
• Strong organisational skills and the ability to manage multiple customer enquiries.
• A proactive approach to identifying sales opportunities and achieving targets.
• The ability to work effectively under pressure while maintaining excellent customer service.
• A positive, professional and team-focused attitude.
• Experience using Kerridge / ADP or other dealership management systems would be advantageous.

Responsibilities

• Booking vehicle servicing, MOTs, maintenance and repair work.
• Welcoming customers into the dealership and understanding their vehicle requirements.
• Advising customers on recommended repairs, warranty cover and additional products or accessories.
• Identifying opportunities to upsell relevant products and services while maintaining a customer-first approach.
• Liaising with the workshop and wider Aftersales team to organise appointments and manage workload.
• Managing a high volume of customer enquiries, telephone calls and online bookings.
• Keeping customers informed of vehicle progress, repair costs and estimated completion times.
• Providing regular updates throughout the customer journey.
• Ensuring all customer information and booking details are accurately recorded on dealership systems.
• Delivering excellent customer service and maintaining high levels of customer satisfaction.

Skills

Customer service

Communication

Dealership experience

Upselling

Organisational skills

Tools

Kerridge / ADP

Job description

AutoSkills (United Kingdom) seeks an experienced Service Advisor for a busy Gatwick dealership. You will be the key link between customers and the workshop, guiding the aftersales journey and ensuring a first-class experience from booking to collection.

You should bring strong communication, dealership experience and a customer-first approach, with opportunities for earnings through uncapped bonus potential and ongoing manufacturer training.