Service Advisor – Toyota Brand, Training & Benefits

Steven Eagell Limited; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Company pension

Death in Service

Perk Box discounts

Staff training and qualifications

Simply Health access

Job summary

Steven Eagell Limited is looking for a Service Advisor to join our automotive team in the UK. You will be the face of the service department, guiding customers through the service journey and ensuring a high level of customer care.

You'll deliver accurate estimates, coordinate scheduling with the workshop, and identify opportunities to promote genuine parts and services. A proactive, team-oriented approach is essential for success.

Qualifications

• Excellent customer service and communication skills.
• Able to explain complex matters clearly and simply.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Manage the service journey end-to-end and build long-term relationships.
• Represent the Toyota brand and resolve customer needs.
• Provide accurate estimates, schedule work, and coordinate with the workshop.
• Identify sales opportunities for parts and services and follow up for satisfaction.

Skills

Customer service

Communication

Team player

Proactive attitude

Tools

Forecasting estimates

Job description

Steven Eagell Limited is looking for a Service Advisor to join our automotive team in the UK. You will be the face of the service department, guiding customers through the service journey and ensuring a high level of customer care.

You'll deliver accurate estimates, coordinate scheduling with the workshop, and identify opportunities to promote genuine parts and services. A proactive, team-oriented approach is essential for success.