Service Advisor: Car Benefit, 25 Days Leave, Training

Steven Eagell Group; Wolverhampton; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday Off

Car Benefit Scheme

Company pension

Death in Service

Perk Box discounts

In-house training & qualifications

Staff referral scheme

Medical cover

Job summary

Steven Eagell Group is recruiting a Toyota Wolverhampton Service Advisor. You will be the primary contact for customers, guiding them through the service journey, delivering accurate estimates, scheduling work, and coordinating with the workshop team. A full UK driving licence is required.

The role emphasizes customer service, clear communication, initiative, and a proactive, can-do attitude. A supportive team environment and ongoing training are provided.

Qualifications

• Must have strong customer service skills and enjoy helping people.
• Excellent verbal and written communication; able to explain complex matters simply.
• Proactive approach with the ability to own issues and follow through.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Manage service journey end-to-end, including scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services.

Skills

Customer service

Communication

Initiative

Multi-tasking

Team player

Education

Full UK Driving Licence

Job description

Steven Eagell Group is recruiting a Toyota Wolverhampton Service Advisor. You will be the primary contact for customers, guiding them through the service journey, delivering accurate estimates, scheduling work, and coordinating with the workshop team. A full UK driving licence is required.

The role emphasizes customer service, clear communication, initiative, and a proactive, can-do attitude. A supportive team environment and ongoing training are provided.