Automotive Service Advisor - Build Relationships

Steven Eagell Group; Birmingham; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car Benefit Scheme

Sales Incentives

Comprehensive training

Company pension

Death in Service

Perk Box discounts

Staff referral scheme

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor for Toyota Birmingham. You will manage the service journey end-to-end, deliver exceptional customer care, and help customers choose the right services and parts.

Key requirements include a full UK driving licence and prior main dealer experience in a similar role. The role offers a competitive base with achievable OTE, and a strong benefits package including training and pension.

Qualifications

• Proven high level of customer service skills.
• Strong communication and ability to explain complex matters simply.
• Able to multi-task and remain organized in a high-pressure environment.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport.
• Provide accurate estimates and coordinate scheduling/workshop flow.
• Identify sales opportunities and promote parts and services.

Skills

Customer service

Communication

Team player

Proactive

Tools

Driving Licence (UK)

Job description

Steven Eagell Group is seeking a Service Advisor for Toyota Birmingham. You will manage the service journey end-to-end, deliver exceptional customer care, and help customers choose the right services and parts.

Key requirements include a full UK driving licence and prior main dealer experience in a similar role. The role offers a competitive base with achievable OTE, and a strong benefits package including training and pension.