Service Advisor

Steven Eagell Limited; Stourbridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday Off

Long Service Awards

Pension scheme

Car Benefit Scheme

Sales incentives

Training provided

Death in Service

Perk Box

Staff referral scheme

Medical cover

Job summary

Steven Eagell Limited is seeking a Service Advisor to manage the service journey end-to-end, building strong customer relationships and guiding customers to the right services. You will represent the Toyota brand in a fast-paced automotive service environment, delivering accurate estimates and coordinating workshops.

The role offers a blend of customer service excellence and sales opportunities within a leading UK automotive retailer, with a structured progression path and employee benefits.

Qualifications

• Excellent customer service experience.
• Strong communication and multitasking abilities.
• Proactive, confident with ability to learn product details.

Responsibilities

• Manage the service journey end-to-end and resolve customer needs.
• Provide accurate estimates and schedule appointments.
• Identify sales opportunities and promote parts and services.
• Build rapport and ensure customer satisfaction.

Skills

Customer service

Communication

Proactive attitude

Team player

Job description

Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE Must Have: A Full UK Driving License About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team. Your Responsibilities as a Service Advisor: Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs. Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services. Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience. Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction. What we are looking for in a Service Advisor: A proven high level of customer service skills, and enjoyment in working with the people. Previous experience of working in customer service, preferably in an automotive setting but not essential Strong communication skills and the ability to explain complex matters in understandable terms. Able to take initiative and ownership of issues with a proactive can-do attitude. Able to multi-task and switch between tasks whilst remaining organised. A team player who offers help and support to others. Willingness to learn and keep up to date with product and technical information. Thrives in a high-pressured environment. What we offer you: 25 days annual leave + Bank Holidays and your Birthday Off Long Service Awards / Colleague Recognition Enhanced Maternity / Paternity at qualifying service length Car Benefit Scheme after successful completion of a probation period Sales Incentives Comprehensive training provided Company pension scheme Death in Service Access to high street discounts through Perk Box In-house, manufacturer & professional qualifications Staff referral scheme Access to medical cover through Simply Health If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company. We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.