Service Advisor — Build Relationships in Auto Aftersales

Steven Eagell Limited; Rough Hills; In loco; GBP 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Birthday Off

Company pension

Car Benefit Scheme

Training provided

Perk Box discounts

Death in Service

Medical cover

Descrizione del lavoro

Steven Eagell Limited is seeking a Service Advisor to manage the service journey end-to-end, build long-term customer relationships, and resolve needs while representing the Toyota brand. You will provide accurate estimates, coordinate workshops, and spot sales opportunities for parts and services.

A proactive, customer-focused approach is essential. Experience in automotive aftersales or customer service is valued, with strong communication and organisational skills to thrive in a busy workshop

Competenze

• Previous experience of working in customer service is preferred.
• Strong communication skills and the ability to explain complex matters clearly.
• Proactive, can-do attitude with initiative.
• Able to multi-task and stay organised in a busy environment.
• Team player who supports colleagues and helps others.
• Willingness to learn and keep up to date with product information.
• Thrives in a high-pressured environment.

Mansioni

• Deliver the service journey end-to-end and manage customer needs.
• Identify sales opportunities and promote genuine parts and services.
• Provide accurate estimates and manage scheduling and workshop coordination.

Conoscenze

Customer service

Communication skills

Proactive attitude

Multi-tasking

Team player

Willingness to learn

Under pressure

Descrizione del lavoro

Steven Eagell Limited is seeking a Service Advisor to manage the service journey end-to-end, build long-term customer relationships, and resolve needs while representing the Toyota brand. You will provide accurate estimates, coordinate workshops, and spot sales opportunities for parts and services.

A proactive, customer-focused approach is essential. Experience in automotive aftersales or customer service is valued, with strong communication and organisational skills to thrive in a busy workshop