Automotive Service Advisor – Customer Care & Solutions

Steven Eagell Limited; Sevington; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Bank holidays

Long service awards

Car benefit scheme

Sales incentives

Training provided

Pension scheme

Medical cover

Job summary

Steven Eagell Limited in the United Kingdom is seeking a Service Advisor to join our automotive retailer network. You will manage the service journey end-to-end, build relationships with customers, and represent the Toyota brand while delivering accurate estimates and scheduling.

This role centers on delivering exceptional aftersales care, identifying sales opportunities, and coordinating workshop activity to ensure a seamless customer experience.

Qualifications

• Strong customer service experience required.
• Excellent communication, both verbal and written.
• Proactive, takes ownership and can multitask.

Responsibilities

• Manage the service journey end-to-end and build long-term relationships with customers.
• Provide accurate estimates and coordinate scheduling and workshop activity.
• Identify sales opportunities and promote genuine parts and services.
• Collaborate with colleagues to ensure a seamless end-to-end service experience.

Skills

Customer service

Communication skills

Initiative & ownership

Team player

Job description

Steven Eagell Limited in the United Kingdom is seeking a Service Advisor to join our automotive retailer network. You will manage the service journey end-to-end, build relationships with customers, and represent the Toyota brand while delivering accurate estimates and scheduling.

This role centers on delivering exceptional aftersales care, identifying sales opportunities, and coordinating workshop activity to ensure a seamless customer experience.