Service Advisor – Customer-Centric Auto Care

Steven Eagell Limited; Wolverhampton; Presencial; GBP 28 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave + Bank Holidays

Birthday Off

Long Service Awards

Car Benefit Scheme

Sales Incentives

Comprehensive training

Company pension scheme

Death in Service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover

Resumo da oferta

Steven Eagell Limited in Wolverhampton is hiring a Service Advisor to manage the service journey end-to-end, build lasting customer relationships, and represent the Toyota brand while resolving needs.

The role emphasizes delivering exceptional aftersales care, coordinating estimates and scheduling, and seizing sales opportunities for parts and services. A strong customer service background and proactive attitude are essential.

Qualificações

• A proven high level of customer service skills.
• Experience in customer service, preferably in an automotive setting.
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

Responsabilidades

• Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You'll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
• Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
• Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
• Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

Conhecimentos

Customer service

Communication

Multi-tasking

Proactive attitude

Team player

Willingness to learn

Descrição da oferta de emprego

Steven Eagell Limited in Wolverhampton is hiring a Service Advisor to manage the service journey end-to-end, build lasting customer relationships, and represent the Toyota brand while resolving needs.

The role emphasizes delivering exceptional aftersales care, coordinating estimates and scheduling, and seizing sales opportunities for parts and services. A strong customer service background and proactive attitude are essential.