Service Advisor

Steven Eagell Limited; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Company pension

Death in Service

Perk Box discounts

Staff training and qualifications

Simply Health access

Job summary

Steven Eagell Limited is looking for a Service Advisor to join our automotive team in the UK. You will be the face of the service department, guiding customers through the service journey and ensuring a high level of customer care.

You'll deliver accurate estimates, coordinate scheduling with the workshop, and identify opportunities to promote genuine parts and services. A proactive, team-oriented approach is essential for success.

Qualifications

• Excellent customer service and communication skills.
• Able to explain complex matters clearly and simply.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Manage the service journey end-to-end and build long-term relationships.
• Represent the Toyota brand and resolve customer needs.
• Provide accurate estimates, schedule work, and coordinate with the workshop.
• Identify sales opportunities for parts and services and follow up for satisfaction.

Skills

Customer service

Communication

Team player

Proactive attitude

Tools

Forecasting estimates

Job description

Salary

from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE

Must Have

• A Full UK Driving License
• Main Dealer Experience in Similar Role

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Service Advisor

• Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role.
• You'll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
• Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
• Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
• Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

What we are looking for in a Service Advisor

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

What we offer you

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands.

Our foremost objective is to offer complete satisfaction to every one of our valued customers.