Service Advisor: Elevate Customer Experience & Growth

Steven Eagell Limited; Stourbridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday Off

Long Service Awards

Pension scheme

Car Benefit Scheme

Sales incentives

Training provided

Death in Service

Perk Box

Staff referral scheme

Medical cover

Job summary

Steven Eagell Limited is seeking a Service Advisor to manage the service journey end-to-end, building strong customer relationships and guiding customers to the right services. You will represent the Toyota brand in a fast-paced automotive service environment, delivering accurate estimates and coordinating workshops.

The role offers a blend of customer service excellence and sales opportunities within a leading UK automotive retailer, with a structured progression path and employee benefits.

Qualifications

• Excellent customer service experience.
• Strong communication and multitasking abilities.
• Proactive, confident with ability to learn product details.

Responsibilities

• Manage the service journey end-to-end and resolve customer needs.
• Provide accurate estimates and schedule appointments.
• Identify sales opportunities and promote parts and services.
• Build rapport and ensure customer satisfaction.

Skills

Customer service

Communication

Proactive attitude

Team player

Job description

Steven Eagell Limited is seeking a Service Advisor to manage the service journey end-to-end, building strong customer relationships and guiding customers to the right services. You will represent the Toyota brand in a fast-paced automotive service environment, delivering accurate estimates and coordinating workshops.

The role offers a blend of customer service excellence and sales opportunities within a leading UK automotive retailer, with a structured progression path and employee benefits.